Coding and viewing the RSCD, TOAD and TOAS portability screens 106-22011747

When a customer is planning to leave Australia to travel to or live in another country, they should check how this might affect their payments.

Customers can check their circumstances and plans against the Services Australia website. They can then decide whether they should advise of a departure before leaving Australia.

If a customer advises they are planning to travel, always use the Portability Script - Departures and Returns to correctly code the absence from Australia. If the script is not available due to technical issues, see Leaving Australia and portability of payments for links to payment specific and concession card portability procedures.

Information on the RSCD screen is cross referenced with other residence screens to determine the customer's entitlement to payment.

RSCD is used to record information provided by the customer about:

• a departure from Australia
• a change of country of location while overseas, or
• an expected return to Australia

In many cases, the screen is automatically coded with information entered into the Portability Script, however this screen is manually coded to record portability reasons such as overseas study, acute family crisis or a portability extension.

Access to code certain portability reasons is restricted to specialist officers in Centrelink International Services (CIS), for example when:

• an approved reason has been granted, or
• a discretionary portability extension has been granted when a customer is unable to return to Australia due to unforeseen circumstances

If a customer changes the date that they are planning to leave Australia, it can affect their entitlement to a payment or concession card.

Existing information on the RSCD screen will need to be corrected or deleted when there is a change to advised travel details.

The Resources page has more information about screens and a link to the International Programme homepage where residence information is available.

This screen displays customer and Department of Home Affairs advised travel details.

The TOAD screen is used to calculate the amount of remaining days of payment a Disability Support Pension (DSP) customer has entitlement to receive while overseas. The calculator can be used to advise the customer the number of portability days they have available in relation to the 4 weeks portability in a rolling 12 month period.

TOAS displays summarised departure and return information for assessment purposes. This screen navigates to the Travel Outside Australia Details (TOAD) screen.

Child portability screens are used to view and code information about dependent children who do not have their own record. The screens are accessed by selecting the child from the parent or care giver's record through the Child Selection (CHS) screen. In most cases the name of the screen is the same with the letters CH at the beginning.