Coding cruise travel 106-23053114

Item

Description

Example 1

Customer departed Australia on a 10 day cruise. Customer is disputing the departure date and has provided an itinerary to state that out of a 10 day cruise, only 5 days were in other countries/international waters.

The customer’s itinerary confirms they left Sydney on 20 April 2022 but does not confirm what date they left Australian waters.

The date the customer left the last Australian port should be recorded, i.e. the date the customer left Sydney is the date of departure.

Example 2

Customer has a departure recorded in the Department of Home Affairs as the 21st of a month. The Itinerary states they travelled to 3 different Australian ports before departing to the international destination. For example, departs Sydney 21st, then travels to Hobart, Adelaide and Perth, before departing for Indonesia on the 25th of the month. Their itinerary confirms that they did not leave Australian waters until the 25th.

The date of departure on RSIM can be adjusted to the date the itinerary shows the date the customer left, or is leaving the last Australian port. The departure date on RSIM would be the date the customer left Perth.

If the Department Home Affairs has assessed the departure date, the workaround would be to code an arrival equal to the original Department of Home Affairs departure date and then code the new Centrelink assessed departure date.

Example 3

Customer departed Adelaide on a cruise on the 10th of the month. They travel to Hobart and Sydney before departing for New Zealand on the 16^th. They arrive in New Zealand on the 17th.

The same cruise returns to Sydney on the 27^th. They travel to Melbourne before ending in Hobart on the 30th.

The departure date is the 16th as this is the date the cruise left Australia. The arrival date is the 27th as this is the date the cruise returned to Australia.