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Eligibility and registration for Workforce Australia Online as a volunteer 001-02020030

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This page explains how to register volunteer job seekers with Workforce Australia employment services.

Assessing eligibility for registration as a volunteer job seeker

Table 1

Expand table

Step

Action

1

Initial contact

Job seeker contacts to register for employment services as a volunteer with Workforce Australia.

Note: job seekers living in a designated remote area are registered and referred to Remote Australia Employment Service (RAES) providers as a Remote Fully Eligible (RFE) or Remove Community Volunteer (RCV).

2

Register the job seeker as a volunteer job seeker

In Process Direct:

  • from the Process Direct Landing page, select the Customer Summary tile
  • Enter the customer's Customer Reference Number (CRN) and select Go
  • In the customer's record, select More Options icon > Participation Summary > Job seeker registration & provider referral information > Start job seeker registration
  • Select No for the question 'Set job seeker registration to no provider referral required?'
  • The message 'Unable to conduct Job Seeker Snapshot. Customer has a core eligibility type of Workforce Australia Online Volunteer' will display when a customer is registered as a volunteer
  • Select Next
  • Participation Interview will complete and Registration Type will display as Workforce Australia Online Volunteer

Note: a system alert will advise if the job seeker is ineligible to be registered as a volunteer.

3

Jobseeker discussion

Tell the job seeker:

There is no time limit on your access to Workforce Australia Online Services.
Workforce Australia Online can be accessed via your myGov account.
You will be automatically exited if your Workforce Australia Online account is inactive for a period of 12 months.
If exited from Workforce Australia Online Services you will need to re-register. This can be done from your myGov account by linking to your Workforce Australia Online services.