Registering Volunteer job seekers 001-02040020

Job seeker contacts to register for services as a volunteer.

Note: job seekers in Community Development Programme (CDP) regions must be referred to the CDP provider. They cannot be registered and referred as a volunteer.

This procedure applies to referrals for Workforce Australia Online as a volunteer.

Check that the job seeker is eligible for registration and referral as a volunteer job seeker.

If the job seeker is eligible, go to Step 3.

To register a job seeker as a volunteer job seeker in Process Direct:

• Select the Customer Summary tile from the Process Direct Landing page
• Enter the customer's CRN, select Go
• In the customer's record, select > Participation Summary > Job seeker registration & provider referral information > Start job seeker registration

Register the job seeker as a volunteer job seeker by following the screen flows.

Note: a system alert will advise if the job seeker is ineligible to be registered as a volunteer.

Tell the job seeker:

• Access to Online Services is not time limited
• They will automatically exit if:
• their Workforce Australia Online account is inactive for a period of 12 months
• they lose the right to work in Australia
• If exited from Online Services they will need to re-register