Job Seeker Snapshot factors for torture and trauma 001-02050060

The following situations can be indicators to help identify if a job seeker may have experienced torture or trauma:

• Job seekers who have entered Australia on a refugee or humanitarian visa or been granted refugee status on-shore. These visas can be used as an indicator to identify job seekers who may have experienced torture and trauma
• Newly arrived refugee or Humanitarian Programme customers may have an Integrated Humanitarian Settlement Strategy (IHSS) service provider, friends, or relatives come to their initial interview and registration with Services Australia. They may also visit a Services Australia office alone, with the assistance of an interpreter. This may facilitate early identification of torture and trauma victims
• Job seekers who have suffered childhood sexual abuse or violence, or sexual abuse or family and domestic violence as an adult may be harder to identify. It is possible, that while these underlying causes are not identified, other observable characteristics may be obvious. Further assessment by a Job Capacity Assessor may identify the underlying cause of these observed characteristics

The Job Seeker Snapshot specifically asks questions to identify a job seeker with a refugee or humanitarian visa status, and who comes from one of the countries where a person is likely to have experienced torture or trauma as identified by Department of Home Affairs.

This will trigger a Job Seeker Snapshot initiated Employment Services Assessment (ESAt).

Job seekers with refugee or humanitarian visa status who disclose torture and trauma experience but do not come from one of the source countries identified by Department of Home Affairs should also be referred for an ESAt. This will be done if the job seeker answers 'yes' to having Other Factors which have not yet been disclosed.

Referral for an ESAt should also be manually triggered where a flag is not automatically raised, if a job seeker's responses to the Job Seeker Snapshot or observed behaviour indicates that:

• professional or specialist judgement or advice is appropriate and the job seeker requires an ESAt, or
• referral to Disability Employment Services may more appropriately meet the job seeker's needs for employment assistance than referral to Workforce Australia