Mutual obligation requirements for people with an illness, injury or disability 001-02230050

Job seekers who have been granted an exemption from their mutual obligation requirements, including those customers with a serious illness are exempt from having to meet their mutual obligation requirements for the duration of their exemption.

Job seekers are expected to attend appointments with Services Australia, and to make contact with Services Australia where they are unable to attend an appointment in person. If the customer has an exemption from mutual obligation requirements due to a serious illness, consider their ability to attend an appointment in person or whether to conduct the interview over the phone.

Job seekers assessed by an Employment Services Assessment (ESAt) as having a partial capacity to work or temporary reduced work capacity will have part-time mutual obligation requirements.

Job seekers with a partial capacity to work or temporary reduced work capacity will have the following mutual obligation requirements, in accordance with their work capacity as assessed by an ESAt:

• Job seekers with a partial capacity to work or temporary reduced work capacity of 0-7 or 8-14 hours per week who are receiving a payment with mutual obligation requirements such as JobSeeker Payment (JSP) or Youth Allowance (YA) (job seeker) are required to attend the quarterly contacts with Services Australia to discuss their participation. These job seekers can be referred to an Employment Services Provider on a voluntary basis
• Job seekers with a partial capacity to work of between 15-22 hours per week will be required to look for work or undertake work of 15-22 hours per week. They may be required to accept an offer of paid work, provided the work is not unsuitable to satisfy their mutual obligation requirements. They will satisfy their mutual obligation requirements if they are working at least 15 hours per week
• Job seekers with a partial capacity to work or temporary reduced work capacity of between 23-29 hours per week will be required to look for work or undertake work of 23-29 hours per week and will be required to accept work within this range, provided the work is not unsuitable. However they will satisfy their mutual obligation requirements if they are working at least 15 hours per week