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Identifying people with a partial capacity to work 001-03030060

Before starting this process, staff must read the Operational Message.

This page contains information on how to identify and assess if a customer has a Partial Capacity to Work (PCW).

Identifying and assessing a Partial Capacity to Work (PCW)

Table 1

Step	Action
1	Customer does not qualify for Disability Support Pension (DSP) + Read more ... Has a determination been made that the customer does not qualify for DSP either at new claim or as a result of a medical review? Yes, go to Step 3 No, go to Step 2
2	Assessment of work capacity available + Read more ... $\\INTERNAL.DEPT.LOCAL\Shared\NAT\SERDELEXCEL\WORKPRODIMP\Operation Blueprint Migration\RDT Release Icons\32w\icon-face-to-face.png$ Is there a current and valid assessment of the customer's work capacity, which identifies the customer as having a PCW? Check if all of the job seeker's circumstances have been considered in the previous assessment (for example, the job seeker with a PCW has had a change in circumstances that could result in a change to their work capacity). Note: a request for an Employment Services Assessment (ESAt) should not delay the decision about a temporary incapacity exemption. The Service Officer should make the decision based on whatever existing evidence is available to them. Yes, go to Step 4 No, request an ESAt. Go to Step 3
3	Report returns from Assessor + Read more ... $\\INTERNAL.DEPT.LOCAL\Shared\NAT\SERDELEXCEL\WORKPRODIMP\Operation Blueprint Migration\RDT Release Icons\32w\icon-face-to-face.png$ Has the Assessor indicated both the current (baseline) work capacity and future (with intervention) work capacity with intervention is between 0 and 29, that is, less than 30 hours per week within the next 2 years? Yes, the customer is identified as having a PCW. They can claim or transfer to JobSeeker Payment (JSP)/Youth Allowance (YA) if no other payment is suitable. Go to Step 4 No, the customer does not have a PCW when assessed as having a current and/or future work capacity of 30+ hours or more per week. Procedure ends here
4	Customer identified as having a PCW + Read more ... $\\INTERNAL.DEPT.LOCAL\Shared\NAT\SERDELEXCEL\WORKPRODIMP\Operation Blueprint Migration\RDT Release Icons\32w\icon-face-to-face.png$ Follow Table 1 in Job seekers with a partial capacity to work or a temporary reduced work capacity to determine mutual obligation requirements and, if the job seeker is Centrelink managed, negotiate a Job Plan.