Unreasonable to live at home (UTLAH) initial contact for Youth Allowance (YA), Disability Support Pension (DSP), Special Benefit (SpB) or Tertiary Access Payment (TAP) 001-04030020

If the customer, parent or third party contacts in response to an O18 request for contact (refer to the progress DOC or History Summary (HS) screen), attempt to warm transfer to UTLAH Over 18 team.

Office Locator - search for 'O18'

For contact details and information about remote UTLAH assessment requests for customers 16-17 years old living in remote communities:

Office Locator - search for 'NUS'

Social workers - referrals

Customers 18 years or older should be referred to a social worker only for:

• risk concerns, or
• if the young person has complex needs and minimal supports

For customers 18 years or older, do not make a UTLAH appointment or refer customers to social work to have their UTLAH assessment progressed.

Youth Allowance or ABSTUDY 'Unreasonable to live at home' Statement by Young Person (SY015)

Youth Allowance or ABSTUDY 'Unreasonable to live at home' Statement by Parent(s)/Guardian(s) (SY016)

Unreasonable to live at home Statement by Independent Third Party (SY017)

Claim for Tertiary Access Payment (SY104) contains the Tertiary Access Payment parent(s)/guardian(s) details (SY105) for assessment of income.

Centrelink online accounts