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Assessing independence for customers with a partial capacity to work 001-04030050

Before starting this process, staff must read the Operational Message.



This document outlines information to help Service Officers decide if a customer is eligible for independent status for Youth Allowance (YA) because the customer has a partial capacity to work.

Assessment of independence

A Youth Allowance (YA) job seeker may be considered independent for the period they are assessed as having a partial capacity to work (PCW) following an Employment Services Assessment (ESAt) by an Assessment Services Assessor.

Note: this assessment of independence does not apply to YA (students/Australian Apprentices) or Disability Support Pension (DSP) customers. They may test their qualification for independence under one of the other categories for independence.

Reviews of independence

Once a customer is assessed as independent because they have a partial capacity to work (PCW), a review can be manually or automatically started (for example, an automatic review will be created if a new ESAt changes the customer's work capacity). Reviews monitor the customer's continuing eligibility for independent status.

Independent YA customers are not subject to assessment under the Parental Means Tests. However, if they are still living at home they are paid the Accommodated Independent rate.

Unfavourable decision

When making an unfavourable decision, speak to the customer:

  • explain the decision
  • give them a chance to provide more information
  • advise their review and appeal rights

The Resources page contains links to relevant forms.

Identifying people with a partial capacity to work

Determining when an Employment Services Assessment (ESAt) is required

Request an Employment Services Assessment (ESAt)

Job Capacity Assessment (JCA) referral

Checking and actioning Employment Services Assessment (ESAt) reports

Checking and actioning a Job Capacity Assessment (JCA) report

Independence for Youth Allowance (YA) customers

Reviews of independence for Youth Allowance