Processing Youth Allowance (YA) (job seeker) claims 001-04030100
Expand allExamples of changes in care
Note: these examples of changes in care are not reflective of all scenarios.
|
Example |
Description |
|
1 |
A child has entered a customer's care Mary has lodged a claim for Youth Allowance (YA) (job seeker). Mary's claim shows on the Child Details in the Claim Summary that Mary has 50% shared care of a child.
Mary's claim also has the SHAREDYA keyword. This means that a change of care assessment is required.
Mary's Shared Care Assessment (SCA) and Child in Care (CHC) screens show that the child is currently assessed as being 100% in Mary's care. This indicates a change of care may have occurred. An Assessment of Care Arrangements referral must be completed. Note: referrals must be completed by Families and Parenting skilled staff only. |
|
2 |
A child has left the customer's care David has lodged a claim for Youth Allowance (YA) (job seeker). David's claim shows on the Child Details in the Claim Summary that there are no children in David's care.
David's claim also has the SHAREDYA keyword. This means that a change of care assessment may be required. David's Child in Care (CHC) screen shows that a child is currently assessed as being in David's care.
This indicates a change of care may have occurred. An Assessment of Care Arrangements referral must be completed. Note: referrals must be completed by Families and Parenting skilled staff only. |
Process Direct support
The Process Direct support page contains current issues, links to Operational Messages and support material.
Common screens for YA (Job Seeker) claims
Table 1
|
Screen |
Navigation via |
When to check |
|
Address (AD) |
Customer Details Task Selector |
Always |
|
Accommodation (ACS) |
Customer Details Task Selector |
Always |
|
Sharing Details (SDQ) |
Super Key |
If the customer is sharing accommodation |
|
Earnings (EANS) |
NSS Task Selector |
If the customer or partner has earnings |
|
STP Employer Update (EMCF) |
Super Key |
If the customer has been presented with an STP employer |
|
Employment Separation (IMP) |
NSS Task Selector |
If the customer has received leave payments or redundancy from employment |
|
NSS Independence/Homeless/Away from Home (NIH) |
Super Key |
If the customer is/has been assessed for the independence or homeless rate of Youth Allowance |
|
NSS Parental Income (NHI) |
Super Key |
If the customer is being assessed for the dependent rate of Youth Allowance |
|
Managed Investments (MIS) |
NSS Task Selector |
If the customer or their partner has managed investments |
|
Newstart Education Status (NES) |
Super Key |
Always |
|
NSS Waiting Period Calculation (NDC) |
NSS Task Selector |
Always |
|
Other Assets Details (OAS/OASS) |
NSS Task Selector |
Always |
|
Real Estate/Business Identity Details (REBS) |
NSS Task Selector |
If the customer or their partner has a business or real estate |
|
Shares and Securities Summary (SILS) |
NSS Task Selector |
If the customer or their partner has shares or securities |
|
Income Streams (SUPS) |
NSS Task Selector |
If the customer or their partner has income streams |
|
Savings Bank Accounts (SVP/SVS) |
NSS Task Selector |
Always |
|
Seasonal Work Details (SWP/SWPS) |
NSS Task Selector |
If the customer has declared seasonal work |
|
Payment Destination (PAS) |
Super Key |
Always |
|
Tax File Number (TFN) |
Super Key |
Always |
|
Principal Carer (PCCD) |
Super Key |
If the customer is a principal carer |
|
Child in Care (CHC) |
Super Key |
If the customer has a dependent child in their care |
|
Shared Care Assessment (SCA) |
Super Key |
If the customer has a dependent child in their care |
|
Child Claim Override (CHOC) |
Super Key |
If a Principal Carer override is required |
|
Ordinary Waiting Period (OWP) |
Super Key |
Always |
|
Entitlement (ELD) |
Displays after selecting Assess (if no errors) |
Always |
|
Payment Summary (PS) |
Super Key from ELD |
Always to confirm payment from the correct date |
Letters and electronic messages
Services Australia has endorsed the letter or electronic message for use. It is the latest version. Do not use locally produced letters or electronic messages.
Q888 text - Inviting customers to check eligibility for Parenting Payment
For text, use Centrelink letter templates > Parenting Payment > 'Invite to claim Parenting Payment'.
Q888 text - Inviting customers to check eligibility for Family Tax Benefit
For text, use Centrelink letter templates > Families > Family Tax Benefit > 'Invite recipient to claim Family Tax Benefit'.
Scenarios and examples
See Single Touch Payroll (STP) in Centrelink claims for:
- Employment Separation Verification - Customer scenarios, and
- Examples of Determining a Reasonable Period Declaration for cessation payments