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Participation Summary 001-09020140

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This document outlines how the Participation Summary provides a consolidated view of a job seeker's mutual obligation requirements. The Participation Summary is the first point of reference for Service Officers when interacting with a job seeker who has mutual obligation requirements.

Using the Participation Summary

The Participation Summary:

  • presents key information to staff and directly links to relevant workflows, and
  • allows users to view and action outstanding participation items/requirements via the 'Action item' menu from the one central location

Sections of the Participation Summary

There are 7 tabs across the top of the Participation Summary as follows:

  • Key Information
  • Job seeker registration and provider referral information
  • Job Plan
  • Subsidy
  • Activity type/Non-applied exemptions
  • Participation Compliance
  • Online diary

These tabs contain the following sections and information:

  • Message
  • Action items
  • Key information
  • Current provider
  • Deferred referral
  • Subsidy
  • Reporting information
  • Job seeker registration information
  • Appointment history
  • Provider referral information
  • Job seeker snapshot history
  • Employment ESAt referral request history
  • Job Plan
  • Job Plan Status
  • Current Job Plan
  • Historical Job Plan
  • Activity Type/exemptions
  • Non-applied exemptions
  • Referral summary
  • Homelessness/Vulnerability Indicators
  • Participation compliance
  • Online Diary
  • Create referral

Action Items

If the customer has any outstanding issues related to mutual obligation requirements, they will be displayed in the Key Information tab under the Action Item section. These items will also be listed in priority order and should be actioned from the top of the list first. The items can be actioned by selecting the link located alongside each Action Item, which will take the Service Officer to the relevant workflow or screen to complete the issue requiring attention.