28 day review of Job Plans 001-09100070

A Job Plan review will be automatically created for Centrelink managed job seekers in one of the following circumstances:

• when a job seeker is granted an income support payment with mutual obligation requirements
• at the end of any waiting periods a job seeker is serving after being granted an income support payment with mutual obligation requirements
• the date a job seeker on Parenting Payment (Single) becomes subject to mutual obligation requirements, or
• when the Job Plan has been sent to a job seeker's online account and they still do not have an approved Job Plan after four days

This review will mature in 14 calendar days. A request to contact letter is issued advising the job seeker to contact Services Australia within 14 days to negotiate a Job Plan if the following circumstances apply on day 14:

• does not have a Job Plan
• is not exempt from their mutual obligation requirements, and
• is not a Community Development Program (CDP) job seeker with a pending Plan

Note: this review process and subsequent suspension functionality does not apply to provider managed job seekers.

Centrelink managed job seekers will be suspended if they have not negotiated a Job Plan within 14 days of the date the request to contact was sent. This effectively provides Service Officers and job seekers with 28 days to agree to a Job Plan.

If the payment is suspended, a DOC will be recorded on the job seekers record.

The payment suspension will be for failing to respond to correspondence. This is restorable, but a Job Plan must be negotiated on restoration.

Job seekers are able to go online and restore their payment by completing the outstanding 'agree to Job Plan' task in their online account.

Failed online tasks will convert to a work item that will be allocated to a Service Officer to contact the job seeker. Review notes on the job seeker's record, to assist staff will be viewable in Process Direct or Customer First.

Under the Services Australia and Department of Employment and Workplace Relations (DEWR) Bilateral Management Arrangements (BMA), a Job Plan should be negotiated for Centrelink managed job seekers within 4 days of the job seeker receiving their first regular payment.

Job seekers yet to be referred to an Employment Service Provider, who have a pending JobSeeker Snapshot status, display as Centrelink managed. These job seekers are excluded from the job plan review processes and have no mutual obligation or participation requirements until their:

• capacity to participate is assessed, and
• ESAt/Job Capacity Assessment (JCA) recommendations are accepted

A job plan cannot be negotiated until the job seekers ESAt recommendations are accepted.

If the requirement to attend an ESAt is withdrawn, the job seeker will be referred to an Employment Services Provider. They will need to:

• agree to a job plan online if referred to Workforce Australia Online
• have a job plan negotiated by a:
• Workforce Australia provider, if referred to Workforce Australia Provider Services
• Community Development Provider (CDP), if living in a remote area and referred to CDP