JobSeeker Payment (JSP) job seekers returning to full-time study 001-19051528

Is the customer JSP current and contacting (via phone or face to face) to tell us they have commenced study?

• Yes, go to Step 2
• No, and they have lodged a Youth Allowance (YA) (student) or Austudy claim currently being assessed by a student claims skilled Service Officer, see Table 3

When a customer tells Services Australia they intend to return to full-time study, confirm if the customer is a JSP single principal carer of a dependent child:

• in Process Direct, check the Participation Summary screen > Participation Category
• in Customer First, check the Principal Carer Circumstance Details (PCCD) screen

Note: if the customer identifies as an Australian Aboriginal or Torres Strait Islander, they may be eligible for ABSTUDY. There is no age or course length restriction. For more information, see Claiming ABSTUDY.

Providers can approve full-time study, including courses longer than 12 months, if the job seeker is a JSP single principal carer who has been granted Pensioner Education Supplement (PES) for the course.

Is the customer a JSP single principal carer?

• Yes, and is:
• in receipt of or claiming Pensioner Education Supplement (PES), go to Part-time or full-time study as an approved activity for JobSeeker Payment (JSP). Procedure ends here
• not entitled to or reluctant to claim PES, go to Step 3
• not studying an approved course, go to Step 3
• No, go to Step 3

Full-time study is defined as 75% of the normal amount of full-time study, unless approved for a study load concession.

Note: Aboriginal and/or Torres Strait Islanders studying part-time or claiming ABSTUDY Incidentals only can test their eligibility for the ABSTUDY part-time award and allowances, see claiming ABSTUDY.

Is the customer enrolled as a full-time student?

• Yes:
• if they have lodged an ABSTUDY living allowance claim, see Table 2 > Step 3
• otherwise, go to Step 4
• No:
• tell the customer they are considered to be a part-time student and may still be entitled to JSP
• see JobSeeker Payment (JSP) customers returning to (or continuing in) part-time study
• procedure ends here

In Process Direct, go to the Points Based Activation Summary (PBAS) dashboard > Activity and Exemptions Summary (AEX) screen.

Is the course an approved activity?

• Yes, and the course is:
• under 12 months, see Part-time or full-time study as an approved activity for JobSeeker Payment (JSP)
• 12 months or longer, or 12 months or longer with less than 12 months remaining and their provider has not accepted the study (under exceptional circumstances) as part of their mutual obligations, go to Step 5
• No, and the course is:
• under 12 months, see Part-time or full-time study as an approved activity for JobSeeker Payment (JSP)
• 12 months or longer, go to Step 5

JSP is generally not payable to full-time students (who are not single principal carers entitled to PES), unless they are doing a short course of less than 12 months duration. It must be an approved activity negotiated with Services Australia or an employment services provider. See Part-time or full-time study as an approved activity for JobSeeker Payment (JSP).

If the customer has not lodged a claim for another payment, assist the customer to determine the most beneficial payment, see Identifying the most beneficial payment for students or Australian Apprentices.

If the customer has lodged a claim for Austudy or Youth Allowance (YA) (student), see:

• Assessing and coding a transfer to Austudy or Youth Allowance (YA) student claim from another payment
• Identifying the most beneficial payment for students or Australian Apprentices

If the customer is no longer eligible for JSP, see Table 2.

See the Resources page for possible exceptions.

If the customer's course start date is:

• today or a day in the past, go to Step 2
• in the future, go to Step 4

Check if the customer is eligible for an EdEP and tell them accordingly.

On the Miscellaneous Update Details (NMIS) screen, code the following fields:

• Current Circumstances:
• if no EdEP is to be paid, key FTS - Full-time student
• if EdEP is to be paid, key FTE - Full-time student (plus EdEP)
• Event Date: is study as an approved activity recorded on the Activity and Exemptions Summary (AEX) screen or PBAS Dashboard?
• Yes, key the date as DPT+1
• No, key the date the customer started study
• Complete the Receipt Date and Channel, pop up box:
• Receipt Date
• Channel
• Service Reason: JSP or YAL
• Select Save

Select Assess and finalise the activity on the Warning and Errors (SWE) screen. This will automatically cancel the customer's JSP (JSP/CAN-STU-CUS COMMENCE/RESUME STUDIES *AUTO) from:

• the day study commenced
• DPT + 1 if study is an approved activity
• pay the EdEP if entitled, and
• cancel their Health Care Card (HCC)

Record details on a DOC explaining the decision and discussion with the customer.

Go to Step 6.

If the customer's course start date is in the future:

• place the ABSTUDY claim on Hold until the course start date
• use reason Future transfer. Procedure ends here

If the student start date is more than 15 weeks before the Date of receipt (DOR) of the claim, the NMIS screen coding is to be completed outside of the claim.

For ABSTUDY new claims only, go to the NMIS screen within the claim activity and update the following fields:

• Current Circumstances:
• if no EdEP is to be paid, key FTS - Full-time student
• if EdEP is to be paid, key FTE - Full-time student (plus EdEP). See Education Entry Payment (EdEP)
• Event Date:
• disregard the customer's study details in their Job Plan
• check Calculating the start date for ABSTUDY and determine the customer's ABSTUDY grant date for the relevant academic year
• key the ABSTUDY grant date in this field
• Complete the Receipt Date and Channel, pop up box:
• Receipt Date
• Channel
• Service Reason: JSP or YAL
• select Save

Select Assess and finalise the activity on the Warning and Errors (SWE) screen. This will automatically cancel the customer's JSP (JSP/CAN-STU-CUS COMMENCE/RESUME STUDIES *AUTO) from:

• the calculated ABSTUDY start date, and
• pay the EdEP if entitled

Procedure ends here.

If the customer's course start date is:

• within the next 14 days, go to Step 5
• more than 14 days in the future, tell the customer they must contact Services Australia again by the end of their payment fortnight in which they commence studying. Go to Step 6

Miscellaneous Update Details (NMIS) screen coding of the customer's return to full-time study cannot occur before the course start date. Create a future activity that will fall due at the course start date.

In Customer First, create a manual review on the Review Registration (RVR) screen and complete the fields as follows:

• Service Reason: JSP
• Review Reason: STU (Follow up studies commitment)
• Due Date: anticipated course start date
• Source: INT
• Date of Receipt: today's date
• Notes: 'CUS will commence FTS on <insert course start date DD/MM/YYYY>. JSP to be CAN-STU via NMIS screen on due date. Check EdEP eligibility. CUS has been advised that JSP will stop on this date. CUS to advise before course start date if they will not commence their studies.'
• Keywords: JSK2FTS
• Workgroup: leave blank
• Position: leave blank
• Transfer to Region: leave blank

The review will mature on the Due Date coded in the RVR activity. Workload Management will allocate the review as a ZIAM_NSS_REA work type for manual action.

Tell the customer they must contact Services Australia before the course start date if:

• the course start date changes, or
• they choose not to start the course

This will ensure the customer's payments are not cancelled.

Determine the most appropriate service offer for the customer. If the customer is:

• an Indigenous Australian, see ABSTUDY eligibility and requirements
• 25 years of age and over, see eligibility for Austudy
• under 25 years of age, see Youth Allowance (YA) qualifications for students and Australian Apprentices

Is the customer interested in testing their eligibility for a student payment?

• Yes, go to Step 7
• No, procedure ends here

If the customer is intending to apply for:

• ABSTUDY, see Claiming ABSTUDY - claims can be lodged up to 13 weeks before study commencing
• Austudy, see Initial contact with students or Australian Apprentices claiming Austudy
• Youth Allowance (YA), see Initial contact with students or Australian Apprentices claiming Youth Allowance (YA)

Tell the customer to lodge an online claim for YA or Austudy within 14 days of their course commencing.

Has the customer lodged an early claim for YA/Austudy and on the day the claim is being assessed, the course start date is in the future?

• Yes, the JSP cancellation date is expected to be the course start date. The transfer may require further assessment if JSP is cancelled before the course start date for a reason not related to study. Return to Assessing and coding a transfer to Austudy or Youth Allowance (YA) student claim from another payment
• No, go to Step 2

In Process Direct, check the Activity and Exemptions Summary (AEX) screen to see if the customer is Provider managed or Centrelink managed.

If the customer is:

• Provider managed, go to Step 3
• Centrelink managed, go to Step 6

The JSP cancellation date will depend on whether study has been accepted by the job seeker's provider as part of the customer's mutual obligation requirements.

If the Activity on the AEX screen is JSE - Jobsearch, check the Points Based Activation Summary (PBAS) dashboard to see if study has been declared for any periods since the course start date.

On the PBAS dashboard:

• key the study start date in the Date from field under Point period search
• select Search
• expand the Point period summary for all relevant date/s
• check for study details under Submissions
• view study details by selecting the URL link under View submission details

If the Activity on the AEX screen is DPA - DES – Disability Management Service, check the customer's Job Plan for study included as part of their requirements. Note: DES managed customers are not required to report via the PBAS dashboard.

On the Transaction Summary (TS) screen:

• select > Participation Interview > Participation Summary > Job Plan
• in the Current Job Plan section, select View Plan
• check for study details in Customer Activities/Plan items

Since study commenced, has the course been declared in the customer's PBAS dashboard (JSE) or included in the customer's Job Plan (DES)?

• Yes, go to Step 4
• No, go to Step 5

If the course is:

• under 12 months and the customer has elected to transfer to a student payment, the student payment will be granted from the most beneficial start date. The JSP cancellation date is the same date
• 12 months or longer, the JSP cancellation date is the day the student claim was lodged

If the student start date is in the past, a debt may be created for JSP when finalising the claim. Staff must DOC the record with details of the decision that created the debt, explaining that study was not approved as part of the customers mutual obligation requirements.

Return to Assessing and coding a transfer to Austudy or Youth Allowance (YA) student claim from another payment.

If the course is:

• under 12 months, the JSP cancellation date is date paid to + 1
• 12 months or longer, the JSP cancellation date is the student start date

If the student start date is in the past, a debt may be created for JSP when finalising the claim. Staff must DOC the record with details of the decision that created the debt, explaining that study was not approved as part of the customers mutual obligation requirements.

Return to Assessing and coding a transfer to Austudy or Youth Allowance (YA) student claim from another payment.

Centrelink managed job seekers meet their mutual obligation requirements through:

• participation in a Centrelink approved activity, or
• an exemption

View activities and exemptions on the AEX screen.

View the customer's Job Plan in Process Direct:

• select > Participation Interview > Participation Summary > Job Plan
• in the Current Job Plan section, select View Plan

If the course is:

• under 12 months and the customer has elected to transfer to a student payment, the student payment will be granted from the most beneficial start date. JSP cancellation date is the same date
• 12 months or longer and the study is:
• not approved on the AEX screen or in their Job Plan, the JSP cancellation date is the study start date
• approved on the AEX screen or in their Job Plan, the JSP cancellation date is the date the student claim was lodged

Return to Assessing and coding a transfer to Austudy or Youth Allowance (YA) student claim from another payment.

If coding is required outside of the YA/Austudy claim to cancel JSP, first check if the customer is eligible for Education Entry Payment (EdEP).

On the Miscellaneous Update Details (NMIS) screen in Process Direct, update the following fields:

• Current Circumstances:
• if no EdEP is to be paid, key FTS - Full-time student
• if EdEP is to be paid, key FTE - Full-time student (plus EdEP)
• Event Date: JSP cancellation date
• Complete the Receipt Date and Channel, pop up box
• Finalise the activity

JSP will cancel STU - CUS COMMENCE/RESUME STUDIES *AUTO

Record details on a DOC explaining the decision and discussion with the customer.

Return to Assessing and coding a transfer to Austudy or Youth Allowance (YA) student claim from another payment.