JobSeeker Payment (JSP) job seekers returning to full-time study 001-19051528

When a customer tells Services Australia they intend to return to full-time study, confirm if the customer is a JSP single principal carer of a dependent child:

• in Process Direct, check the Participation Summary screen > Participation category
• in Customer First, check the Principal Carer Circumstance Details (PCCD) screen

Note: if the customer identifies as an Australian Aboriginal or Torres Strait Islander, they may be eligible for ABSTUDY. There is no age or course length restriction. For more information, see Claiming ABSTUDY.

Is the customer a JSP single principal carer?

• Yes, go to Part-time or full-time study as an approved activity for JobSeeker Payment (JSP). Procedure ends here
• No, go to Step 2

Full-time study is defined as 75% of the normal amount of full-time study unless approved for a study load concession.

Note: Aboriginal and/or Torres Strait Islanders studying part-time or claiming ABSTUDY Incidentals only can test their eligibility for the ABSTUDY part-time award and allowances, see claiming ABSTUDY.

Is the customer enrolled as a full-time student?

• Yes:
• if they have lodged an ABSTUDY living allowance claim, see Step 3 in Table 2
• otherwise, go to Step 3
• No:
• tell the customer they are considered to be a part-time student and may still be entitled to JSP
• go to JobSeeker Payment (JSP) customers returning to (or continuing in) part-time study
• procedure ends here

In Process Direct, go to the Points Based Activation Summary (PBAS) dashboard > Activity and Exemption Summary (AEX) screen.

Is the course an approved activity?

• Yes, and the course is:
• under 12 months (2 semesters), see Part-time or full-time study as an approved activity for JobSeeker Payment (JSP)
• 12 months or longer, go to Step 4
• No, and the course is:
• under 12 months (2 semesters), see Part time or full time study as an approved activity for JobSeeker Payment (JSP)
• 12 months or longer, go to Step 4

JSP is generally not payable to full-time students (who are not single principal carers), unless they are doing a short course of less than 12 months duration. It must be an approved activity negotiated with Services Australia or an employment services provider. See Part-time or full-time study as an approved activity for JobSeeker Payment (JSP).

If the customer has not lodged a claim for another payment, assist the customer to determine the most beneficial payment, see Identifying the most beneficial payment for students or Australian Apprentices.

If the customer has lodged a claim for Austudy or Youth Allowance (student), see:

• Assessing and coding a transfer to Austudy or Youth Allowance (YA) student claim from another payment
• Identifying the most beneficial payment for students or Australian Apprentices

If the customer is no longer eligible for JSP, see Table 2.

See the Resources page for possible exceptions.

If the customer's course start date is:

• today or a day in the past, go to Step 2
• in the future, go to Step 4

Check if the customer is eligible for an EdEP and advise them accordingly.

On the Miscellaneous Update Details (NMIS) screen, code the following fields:

• Current Circumstances:
• if no EdEP is to be paid, key FTS
• if EdEP is to be paid, key FTE
• Event Date: is study as an approved activity recorded on the Activity and Exemption Summary (AEX) screen or PBAS Dashboard?
• Yes, key the date as DPT+1 or the date payment will be granted from if the customer has lodged a claim for a student payment
• No, key the date the customer started study

Finalise the activity on the Assessment Results (AR) screen. This will automatically cancel the customer's JSP (JSP/CAN-STU-CUS COMMENCE/RESUME STUDIES *AUTO) from:

• the day study commenced
• DPT + 1 if study is an approved activity
• pay the EdEP if entitled, and
• cancel their Health Care Card

Record a DOC detailing the decision and discussion with the customer.

Go to Step 6.

If the customer's course start date is in the future:

• place the ABSTUDY claim on Hold until the course start date
• use reason, Future transfer. Procedure ends here

If the student start date is more than 15 weeks prior to the Date of receipt (DOR) of the claim, the NMIS screen coding is to be completed outside of the claim.

For ABSTUDY new claims only, go to the NMIS screen within the claim activity and in the following fields:

• Current Circumstances:
• if no EdEP is to be paid, key FTS
• if EdEP is to be paid, key FTE
• Event Date:
• disregard the customer's study details in their Job Plan
• check Calculating the start date for ABSTUDY and determine the customer's ABSTUDY grant date for the relevant academic year
• key the ABSTUDY grant date in this field

Finalise the activity on the Assessment Results (AR) screen. This will automatically cancel the customer's JSP (JSP/CAN-STU-CUS COMMENCE/RESUME STUDIES *AUTO) from:

• the calculated ABSTUDY start date, and
• pay the EdEP if entitled

Procedure ends here.

If the customer's course start date is:

• within the next 14 days, go to Step 5
• more than 14 days in the future, advise the customer they must contact Services Australia again by the end of their payment fortnight in which they commence studying. Go to Step 6

Miscellaneous Update Details (NMIS) screen coding of the customer's return to full-time study cannot occur before the course start date. Create a future activity that will fall due at the course start date.

In Customer First, create a manual review on the Review Registration (RVR) screen and complete the fields as follows:

• Service Reason: JSP
• Review Reason: STU (Follow up studies commitment)
• Due Date: anticipated course start date
• Source: INT
• Date of Receipt: today's date
• Notes: 'CUS will commence FTS on <insert course start date DD/MM/YYYY>. JSP to be CAN-STU via NMIS screen on due date. Check EdEP eligibility. CUS has been advised that JSP will stop on this date. CUS to advise before course start date if they will not commence their studies.'
• Keywords: JSK2FTS
• Workgroup: leave blank
• Position: leave blank
• Transfer to Region: leave blank

The review will mature on the Due Date coded in the RVR activity. Workload Management will allocate the review for manual action.

Tell the customer they must contact Services Australia before the course start date advised, if:

• the course start date changes, or
• they choose not to start the course

This will ensure the customer's payments are not cancelled.

Determine the most appropriate service offer for the customer. If the customer is:

• an Indigenous Australian, see ABSTUDY eligibility and requirements
• 25 years of age and over, see eligibility for Austudy
• under 25 years of age, see Youth Allowance (YA) qualifications for students and Australian Apprentices

Is the customer interested in testing their eligibility for a student payment?

• Yes, go to Step 7
• No, procedure ends here

If the customer is intending to apply for:

• ABSTUDY, see Claiming ABSTUDY - claims can be lodged up to 13 weeks before study commencing
• Austudy, see Initial contact with students or Australian Apprentices claiming Austudy
• Youth Allowance, see Initial contact with students or Australian Apprentices claiming Youth Allowance (YA)

Advise the customer to lodge an Online Claim for YAL or Austudy within 14 days of their course commencing.