Citizenship testing 005-01040000

Services Australia Citizenship testing service desk

For information and support using citizenship testing iPads, go to mySupport and search for the following articles:

• How to logon to into a Citizenship Testing iPad
• Maintaining a Citizenship Testing iPad
• Troubleshooting an iPad used for Citizenship Testing

For iPad issues:

Go to mySupport:

• Search for article Troubleshooting an iPad used for Citizenship testing and follow the steps as outlined in the article
• If issues persist after performing troubleshooting or the iPad is experiencing any other issues, search for webform Citizenship testing iPad issues
• Complete and Submit webform
• Note the SD reference number
• Email the Citizenship testing service desk:
  • with the subject line 'mySupport iPad issue logged', and
  • include the SD number

For Wi-Fi issues:

Go to mySupport:

• Search for the article Troubleshooting an iPad used for Citizenship testing and follow the troubleshooting steps outlined in the article
• If the issue persists after performing troubleshooting steps, search for webform Wi-Fi network issues and follow the steps as outlined in the form:
  • include description of Wi-Fi issues and details of the troubleshooting steps performed
  • provide the site Mnemonic (refer to the label on the Wireless Access Point (WAP) installed on the ceiling)
• Complete and Submit the webform
• Note the SD reference number
• Email the Citizenship testing service desk:
  • with the subject line 'mySupport iPad issue logged', and
  • include the SD number

Quick Reference Guide (QRG)

Services Australia Standard Operating Procedures (SOP)

Citizenship User Interface Guide

Record test numbers in the Attendance report

Australian citizenship test, Rules of conduct

Australian citizenship appointments, Conducted by Services Australia

Assistance Information sheet

Image capture video for Services Australia

Facial image capture checklist 1100D

Facial image capture checklist 200D

Facial image capture checklist R100

Instruction manuals for Canon camera - select Product manuals link

Canon R100 DSLR model

Canon 1100D DSLR model

Canon EOS 200D Mark II model

Canon IXUS 285 model

Canon IXUS 190 model

Canon IXUS 170 model

Department of Home Affairs, Our Common Bond booklet

Australian citizenship test resource page

Australian citizenship test locator

ICT Security Portal

Conflict of Interest Policy

Table 1: this table contains a list of Centrelink Service Centres for administering the citizenship testing in remote and regional locations.