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Citizenship testing 005-01040000

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Contact details

Services Australia Citizenship testing service desk

Department of Home Affairs website

Department of Home Affairs, Our Common Bond booklet

Australian citizenship test resource page

Australian citizenship test locator

Operational guides

\\INTERNAL.DEPT.LOCAL\Shared\NAT\SERDELEXCEL\WORKPRODIMP\Operation Blueprint Migration\RDT Release Icons\32w\icon-attachment.png Quick Reference Guide (QRG)

\\INTERNAL.DEPT.LOCAL\Shared\NAT\SERDELEXCEL\WORKPRODIMP\Operation Blueprint Migration\RDT Release Icons\32w\icon-attachment.png Services Australia Standard Operating Procedures (SOP)

\\INTERNAL.DEPT.LOCAL\Shared\NAT\SERDELEXCEL\WORKPRODIMP\Operation Blueprint Migration\RDT Release Icons\32w\icon-attachment.png Record test numbers in the Attendance report

Applicant fact sheets

\\INTERNAL.DEPT.LOCAL\Shared\NAT\SERDELEXCEL\WORKPRODIMP\Operation Blueprint Migration\RDT Release Icons\32w\icon-attachment.png Australian citizenship test, Rules of conduct

\\INTERNAL.DEPT.LOCAL\Shared\NAT\SERDELEXCEL\WORKPRODIMP\Operation Blueprint Migration\RDT Release Icons\32w\icon-attachment.png Australian citizenship appointments, Conducted by Services Australia

Image capture

Image capture video for Services Australia

An attachment is available. Facial image capture Checklist

Department of Foreign Affairs and Trade, Photo guidelines

Department of Foreign Affairs and Trade, Camera operator guidelines

Instruction manuals for Canon camera - select Product manuals link

Canon IXUS 285 model

Canon IXUS 190 model

Canon IXUS 170 model

Canon 1100D DSLR model

Canon EOS 200D Mark II model

mySupport

For technical issues related to iPad or computer issues:

  • Go to mySupport
  • Search for relevant webform:
    • Maintaining FOH and Citizenships
  • Follow steps as outlined in the article

To report technical issues related to iPad or computer issues:

  • Go to mySupport
  • Search for relevant webform:
    • Mobile Device Management Issues - iOS (iPhone, iPad)
  • Complete and Submit the webform
  • Note any receipt or SD reference number

Staff must email Citizenship testing service desk with the subject line mySupport iPad issue logged.

ICT Security Portal

Conflict of Interest Policy

Mentoring - process and checklist

Table 1

Step

Action

1

Request to train additional test administrators

Team leader submits their request to Services Australia citizenship testing service desk by email. The email must include:

  • Staff full name
  • Email address
  • Log on

The team leader must nominate an experienced test administrator to assume the role of mentor.

The Citizenship Service Desk will:

  • arrange for nominated staff to receive a test log on from Home Affairs
  • provide staff access to the site positional mailbox, secure folder and distribution lists
  • provide the team leader a training resources

2

Test administrator in training

Preliminary task

Test administrators in training must complete preliminary tasks:

  • E-learning Modules (SAU00240, SAU00241, SAU00242 and SAU00243)
  • Read and understand all training material and resources such as the Quick Reference Guide and Services Australia standard Operating Procedures (SOP) manual

Onsite training

Test administrator (trainee) must observe at least one citizenship appointment conducted by an experienced Test Administrator (Mentor).

Trainee conducts a citizenship appointment under supervision of their mentor. The mentor assesses the trainees competence and records findings in the Mentoring Checklist. The Mentoring Checklist is available below this table.

Some of the compulsory tasks as per the Mentoring Checklist:

  • preparing and setting up for the appointment
  • welcoming the applicant
  • conducting the interview and verifying identity
  • taking the applicant's photograph
  • administering the citizenship test
  • concluding the appointment and completing post appointment administration

Mentor

Mentor must:

  • provide opportunities for the trainee to observe citizenship testing appointments
  • be available for questions and direction
  • regularly monitor trainee appointments and give a sufficient number of opportunities to practice
  • give guidance and regular constructive feedback on their progress

For more information, refer to Quick Reference Guide (QRG) and Services Australia Standard Operating Procedures (SOP) under Resource materials.

3

Mentor assesses the training

To Pass, the trainee must demonstrate that they can correctly perform all tasks, as per the Mentoring Checklist and is competent to conduct citizenship appointments unsupervised, go to Step 4.

Fail, the trainee cannot demonstrate that they can correctly perform all tasks, as per the Mentoring Checklist and is not competent to conduct citizenship appointments unsupervised, the mentor must provide the trainee constructive feedback and continue onsite training, go to Step 2.

4

Mentor concludes the training

Mentor must finalise, sign and send a scanned copy of the Mentoring Checklist to Services Australia Citizenship testing service desk.

5

Trainee becomes Test Administrator

The trainee test administrator is now able to conduct citizenship appointments independently and will be subject to the same quality assurance processes as all other test administrator.

Test Administrator or team leader must notify Services Australia Citizenship testing service desk as soon as any staff member ceases the role of test administrator.

\\INTERNAL.DEPT.LOCAL\Shared\NAT\SERDELEXCEL\WORKPRODIMP\Operation Blueprint Migration\RDT Release Icons\32w\icon-attachment.png Mentoring Checklist

List of service centres that administer citizenship testing

Table 2: this table contains a list of Centrelink Service Centres for administering the citizenship testing in remote and regional locations.

Letter

Service Centres

A

Albany

Albury

Alice Springs

Armidale

B

Ballarat

Belconnen

Bendigo

Biggera Waters

Broome

Bunbury

Bundaberg

C

Cairns

Casuarina

Coffs Harbour

Charlestown

Corrimal

G

Geraldton

Gungahlin

Griffith

H

Hobart

K

Kalgoorlie

Karratha

Kawana Waters

L

Launceston

M

Mackay

Mildura

Maroochydore

Morwell

Mount Isa

N

Newcastle

O

Orange

P

Palmerston

Port Augusta

Port Macquarie

R

Rockhampton

S

Shepparton

South Hedland

T

Tamworth

Toowoomba

Townsville

Tweed Heads

W

Wagga Wagga

Warrnambool

Woden