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Specialised and Intensive Services (SIS) 005-05010000

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This document outlines information relating to Specialised and Intensive Services (SIS). SIS is administered by the Department of Home Affairs and is designed to provide specialised and intensive case management support for recently arrived refugees and other humanitarian entrants who have complex needs.

Referral for SIS and exemption from mutual obligation requirements

Item

Description

1

Referral to SIS + Read more ...

Complete the Specialised and Intensive Services Online Referral Form.

If a Service Officer is unsure whether to refer a customer to SIS they should call the Department of Home Affairs SIS enquiry line. See the referral form for contact details.

The Resources page contains a link to the SIS online referral form.

2

Coding an exemption if appropriate + Read more ...

Code the exemption from mutual obligation requirements on the Activity and Exemption Summary (AEX) screen using the 'MPC' (Major Personal Crisis) exemption reason.

Legislation allows for an exemption period of up to 13 weeks, however the actual period should be determined according to the customer's circumstances. This exemption is limited to the time required to address the customer's immediate circumstances and will usually be two weeks.

  • Advise the customer:
    • the exemption has been granted and the period of the exemption, and
    • they are still required to lodge continuation forms
  • Record details on a DOC.