Initial contact by customers claiming Commonwealth Seniors Health Card (CSHC) 065-01010050

To be eligible for the CSHC a customer must meet all eligibility criteria. See Eligibility for a Commonwealth Seniors Health Card (CSHC).

Customers must be encouraged to complete a claim for a Commonwealth Seniors Health Card (CSHC) via a digital channel. See Claiming Commonwealth Seniors Health Card.

The CSHC may entitle the cardholder to:

• discounts on prescription medicines listed under the Pharmaceutical Benefits Scheme (PBS)
• bulk-billed General Practitioner (GP) appointments at the discretion of the GP
• reduced out-of-hospital medical expenses through the Medicare Safety Net

In some instances, additional health, household, transport, education and recreation concessions may be offered by state or territory and local governments and private providers. However, these providers offer these concessions at their own discretion, and the availability of these concessions may vary from state to state.

See Commonwealth Seniors Health Card (CSHC) concessions for further information.

Often customers enquiring about eligibility for CSHC do not qualify for an Age Pension due to income or assets being too high, however Service Officers should check Qualification for Age Pension.