Skip to navigation Skip to content

Processing claims for Age Pension and Pension Bonus 065-03030050

Expand/Collapse all sectionsExpand all


Policy Helpdesk

To submit a query to the Seniors Policy Service Desk, see Level 2 Policy Help Desks - About us.

mySupport

mySupport

Process Direct sub-site

The Process Direct sub-site contains current issues, links to Operational Messages and support material.

Example letter text - Pension grant letter for deceased customers

Table 1

Item

Description

1

Standard text for Q999 grant letter

Paragraphs that advise:

  • this is an information notice given under social security law
  • the review and appeal rights

should be included.

Estate of the Late <customer's name>

Address

Date

Dear Sir/Madam,

Please accept our sympathy on the recent loss of <deceased's full name>. We know that this is not a good time to discuss payments but it is important that we inform you of the outcome of <deceased's first name>'s claim for <payment type>.

The <payment type> claim for <deceased first name> has been granted from <date>.

A payment of $<amount>, including $<amount> Pension Supplement, will be paid to <deceased's first name> nominated bank account on <date>.

INFORMATION USED TO ASSESS THE CLAIM

Total income $<total income amount>

Total assets $<total assets amount>