Standard text for Q999 letters Note: this is an example only and should not be used as a template. Include the Appeal paragraph. Pension rejection letter for deceased customer Estate of the Late <customer's name> Address Date Dear Sir/Madam, Please accept our sympathy on the recent loss of <customer's name>. We realise that this is not a good time to discuss entitlements, but it is important that we advise you of the outcome of <customer's name> claim for Commonwealth Seniors Health Card. Unfortunately, the Commonwealth Seniors Health Card claim for <customer's name> has not been successful because (for example, the (income) used to assess the claim is over the annual (income) limit). INFORMATION USED TO ASSESS THE CLAIM Total income $XXXXXX This is an information notice given under social security law. | 
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