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Standard text for Q999 letters
Note: this is an example only and should not be used as a template. Include the Appeal paragraph.
Pension rejection letter for deceased customer
Estate of the Late <customer's name>
Address
Date
Dear Sir/Madam,
Please accept our sympathy on the recent loss of <customer's name>. We realise that this is not a good time to discuss entitlements but it is important that we advise you of the outcome of <customer's name> claim for Commonwealth Seniors Health Card.
Unfortunately the Commonwealth Seniors Health Card claim for <customer's name> has not been successful because (for example, the (income) used to assess the claim is over the annual (income) limit).
INFORMATION USED TO ASSESS THE CLAIM
Total income $XXXXXX
This is an information notice given under social security law.
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