Return and processing of Pension Bonus letters 065-07010030

This document outlines what action to take when Pension Bonus Scheme (PBS) annual reminder letters are returned to Centrelink.

Annual reminder letters

PBS annual reminder letters are sent every year to remind members that they are still registered in the PBS and to encourage them to request an Evidentiary Certificate. PBS annual reminder letters also mention the lodgement time for claiming the Pension Bonus, the work test, and the possible entitlement to a Commonwealth Seniors Health Card (CSHC).

Members registered for PBS have no notification requirements. The PBS annual reminder letters encourage them to advise of any change of address.

Correspondence returned from member's address

If mail is returned from the address currently shown on the member’s record, their whereabouts will be considered unknown ('whereabouts unknown' (WUK)). The agency’s scanning provider will scan the barcoded letter to their record. If the person is in receipt of a Services Australia payment and their address is the same as on the letter, their payment will be automatically suspended ‘WUK’. If the address details are different or the member is not in receipt of a Services Australia payment a DOCument will be registered on their record for follow up action. Automatic 'SUS'pension or 'CAN'cellation can occur only if the recipients are not identified as vulnerable or as requiring exception processing.

Related links

Registration for Pension Bonus Scheme (PBS)

Issue of evidentiary certificate for the Pension Bonus Scheme (PBS)