Cancellation and rejection codes for Pension Bonus Scheme (PBS) 065-07050010

The Centrelink system uses codes when a decision to cancel or suspend a payment, or to reject a claim, is recorded on the computer system. A description of the code is used in correspondence with customers.

Customers can be registered members of the Pension Bonus Scheme (PBS) even if they will not be entitled to receive a Pension Bonus. At the time of registration this must have been pointed out to the customer. The registration will automatically cancel when a customer is paid the Pension Bonus Payment (PBP). The Pension Bonus Scheme is closed to new registrations from 1 July 2014. Applications to register in the PBS that were lodged, or deemed to be lodged, before 1 July 2014 can be processed as usual.

Registration for the PBS cannot be suspended. Registration can remain indefinitely on a customer’s record. Customers can request in writing for their registration to be cancelled.

There are separate rejection codes for registration and for payment of the pension bonus. Note: sometimes, customers may withdraw their claims voluntarily. Withdrawn claims are not rejected, rather, withdrawn claims are deemed to have never been made.

If the customer disagrees with the decision, normal review and appeal processes apply.