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Cancellation of membership for Pension Bonus Scheme (PBS) 065-07050020

This document outlines the reasons why membership of the Pension Bonus Scheme (PBS) may be cancelled.

Cancelling PBS membership

This table describes the reasons for, and the processing of cancellation of PBS membership.

Step	Action
1	Determine reason for cancellation + Read more ... Automatic cancellation The registration for Pension Bonus Scheme (PBS) will automatically cancel with the code PBC (Pension Bonus claimed) when the Pension Bonus Payment (PBP) is claimed. An automatic letter will be issued to the customer. Manual cancellation There are 2 reasons for manual cancellation with different procedures. Note: manual cancellations can only occur if the PBS has been registered. This will show on the Benefit Status line as PDB/REG. If a customer wants to cancel their Pension Bonus Scheme membership, tell them that this request must be made in writing and: uploaded online mailed, or lodged at their local Service Centre when the customer lodges this request, go to Step 2 If the customer did not make a proper claim for PBP when claiming an Age Pension, a manual cancellation of registration may be required. Go to Step 3
2	Customer requests withdrawal from registration. + Read more ... When written request has been received, cancel the PBS via the Pension Bonus Registration (PDB) screen in Customer Record or Customer First. Cancellation Reason: 'CLR' - Client request cancellation. Cancellation Date: the date request was received. Record details on a DOC. An automatic letter will issue to the customer. Procedure ends here.
3	Customer did not claim Pension Bonus Payment (PBP) with Age Pension claim. + Read more ... Where a claim for Age Pension is received and the customer has registered for PBS, confirm they do not want to apply for PBP. For more information on qualifications for PBS see Qualification and assessment for Pension Bonus Payment (PBP). If the customer still wishes not to claim: Cancel the PBS registration on the Pension Bonus Registration (PDB) screen in Customer Record or Customer First. Cancellation Reason: NBC - No bonus claimed with age pension. Cancellation Date: the date the claim for Age Pension was lodged. Record details on a DOC. An automatic letter will be issued to the customer.