no review will be created when the critical date is reached if a customer is deceased or in a bereavement period
If a customer passes away after the review has been created, the review will be cancelled automatically when the death is actioned

There will be a DOC on the customer’s record with the reason that a review was not created or has been cancelled.

Auto cancellation reasons

Table 1

Cancellation code	Description	Keyword
CEA	HEAS Payment Ceased	ZPPC
DCS	Deceased Customer	ZDCS
BRV	Bereavement	ZBRV
NTG	No longer in target group	ZNTG
CDZ	In declared disaster zone	ZCDZ

Manual cancellation reasons

Table 2

Code	Description
ZBRV	Bereavement
ZCDZ	In declared disaster zone
ZDCS	Deceased Customer
ZIAP	Information already provided
ZNTG	No longer in target group
ZNUP	No Updates Required
ZPPC	HEAS Payment Ceased
ZRRV	Recently reviewed

Manual completion reasons

Table 3

Code	Description
ZCMU	Review processed updates made
ZCMN	Review processed no updates
ZDCS	Customer is Deceased
ZNOR	No Response
ZNRV	No Review Period
ZPPC	HEAS Payment Ceased

Risk review reason codes

Table 4

Code	Description
AAV	HEAS customer has at least one HEAS secured property with assessable asset value is greater than a specified amount and customer or partner are receiving payments for AGE, DSP or CAR
ADV	Customer is at risk due to regular access to HEAS advance payments
ANN	Set the next Anniversary Date to review the Customer
BAL	Exclude HEAS customer if the HEAS balance is not greater than a specified amount
BRN	Cancel the review when Customer is in a bereavement period
CEN	Customer HEAS is ceased
CMV	Current market value of any HEAS loan secured property has reduced within the review period
DBT	Customer has other significant social security debts or loans increasing
DCN	Cancel the review when Customer is deceased
DED	HEAS has a deduction value that is greater than a specified amount
EQU	HEAS loan balance is approaching, meeting or exceeding the equity amount
IDE	Customer has increasing deductions of HEAS equity or real estate
LGA	Exclude customers in declared disaster area (LGA)
MDV	HEAS customer has at least one HEAS loan secured property with mortgage deduction value that is greater than a specified amount
MLT	HEAS customer has multiple HEAS loan secured properties
NEG	No Negative Equity Guarantee (NNEG) has previously been applied to a settled HEAS loan held by the customer or their partner
NOM	Customer has appointed a new nominee within the review period
NTN	Exclude the customer if they are overseas and there was no previous overseas exemption from selection or review
OWN	Ownership of any HEAS loan secured property has reduced within the review period
POS	Exclude if customer's post code appears in the exemption post code list
PTR	Customer has a partner to be included for selection
RGO	Exclude if Region Office (RO) code for a customer of a specified reason code appears in the exemption home office code list
RSK*	Check if HEAS customer has been reviewed within a specific period of months and set the risk keyword based on the period they fall into
RVW	Customer does not meet selection rules or does not meet risk rating rule for risk keyword
SMG	Customer has a static mortgage for a set period of time. That is, mortgage/loan amount has not increased or decreased
VAL	The preceding real estate indexation file shows a reduction in value in the location of any HEAS loan secured property

HEAS Risk profiling criteria

Table 5

Risk Category

Reasons for review profiling

High risk XHI

A HEAS review has not been completed in the last 12 months.

A HEAS balance is greater than zero, and any one of the following criteria is met:

The HEAS loan secured property has an assessable asset value on the Real Estate/Business Summary (REBS) screen greater than zero, and the customer or partner is getting payments for:

The mortgage deduction field in REBS for HEAS loan secured property is greater than zero
The deduction field on the HEAS Details (PLS/HEAS) screen is greater than zero
The preceding real estate indexation file for the postcode of any HEAS loan secured property shows a reduction in value
The current market value of a HEAS loan secured property linked as security has reduced
The HEAS customer’s ownership of the secured property has reduced in the review period
The HEAS customer has appointed a new nominee or power of attorney in the HEAS review period

From 1 July 2022, new HEAS risk review indicators apply to current and new HEAS customers that:

get fortnightly HEAS loan payments, or
are in a HEAS advance payment period, or
have a HEAS loan balance greater than zero

These new HEAS risk review indicators are:

The HEAS customer is at risk of having the No Negative Equity Guarantee (NNEG) applied. A HEAS review for the partner is also created
A HEAS customer regularly takes HEAS advance payment in full

Medium risk XMD

A HEAS review has not been completed in the last 2 years, and
HEAS loan balance is greater than zero, and/or
there are multiple HEAS loan secured properties

Low risk XLO

HEAS loan balance is greater than zero, and a HEAS review has not been completed for at least 3 years.

Transmission of title request templates

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Operational Information

Home Equity Access Scheme (HEAS) reviews 065-08020060

Contact details

Forms