Accommodation choices for older Australians 065-11000000

This document outlines the various accommodation choices available to older Australians.

Government intent

When a customer is retirement age or nearing retirement age, they may decide to change their accommodation to suit their needs. Home and residence choices can affect the assessment of income and assets, entitlement to Rent Assistance (RA) and in some cases eligibility for payment.

Customers with care needs may choose from a range of care options, including Support at Home, transition care or residential care. Services Australia provides Support at Home and residential aged care income and asset assessments for customers.

If a customer or family member is considering care options, they can have an appointment with an Aged Care Specialist Officer (ACSO). ACSOs provide free, independent and confidential end-to-end access and navigation services for aged care including:

The My Aged Care General Service Offer (MACGSO)
Access and navigation of My Aged Care services
In-depth information on the following types of aged care services:

Commonwealth Home Support Programme (CHSP)
Support at Home. Includes 8 ongoing Support at Home funding classifications, and 3 short-term care pathways (Restorative Care Pathway, End-of-Life Pathway and Assistive Technology and Home Modifications (AT-HM) Scheme)
Short term care (Respite care) Aged Care homes (permanent residential aged care)

ACSO appointments are available face-to-face via video chat and in person in some service centres. Alternatively, the customer or their family member can be referred to the Financial Information Service (FIS) if they request an interview in relation to their home and residence choices.

Customers can speak to a FIS Officer about their accommodation options. FIS is a free education and expert information service provided by the Government. FIS helps people make informed decisions about investment and financial issues by helping them to understand their own financial affairs and options. The service is available by phone, appointment and through seminars.

Home and residence choices or changes

The accommodation choices or changes are numerous and are not limited by the following:

The Resources page contains links to organisations customers can be referred to for more information.

Retirement villages

Supported Residential Services (SRS)

Operational Information

Accommodation choices for older Australians 065-11000000

Government intent

Home and residence choices or changes

Contents

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