Homeless supplement for aged care services 065-13040030

Item

Description

1

What are the 1 October 2022 changes?

From 1 October 2022, the homeless supplement was replaced by the specialised homeless base care tariff.

The tariff is included in the Australian National Aged Care Classification (AN-ACC) fixed funding for residential aged care services. The Department of Health, Disability and Ageing decides which services qualify for it.

2

Is there an application form for the Specialised Homeless base care tariff?

Yes, there is an application form. Residential aged care providers must use the Department of Health, Disability and Ageing specialised homeless base care tariff resident assessment form from 1 October 2022.

This form is used to:

• collect
• record, and
• store evidence of the homelessness status of a new or existing care recipient, where this has not previously been determined

See Department of Health, Disability and Ageing > Specialised homeless base care tariff care recipient assessment form for more details.

Before 1 October 2022, residential aged care providers used the Viability expansion component and homeless supplement assessment form (AC024) for homeless supplement purposes. The AC024 form has been decommissioned.

3

Where can services find more information on the specialised homeless base care tariff?

The Department of Health, Disability and Ageing website contains information on AN-ACC base care tariffs. This includes the specialised homeless base care tariff, such as eligibility requirements, questions, and answers.

See Department of Health, Disability and Ageing > The Australian National Aged Care Classification (AN-ACC) funding guide for more details.

4

For what period did the homeless supplement apply as an individual supplement?

The homeless supplement started on 1 October 2013 and ended on 1 October 2022 with the start of the AN-ACC funding model.

5

Who is eligible for the homeless supplement?

The Department of Health, Disability and Ageing determines eligibility for the homeless supplement for residential aged care services.

Home care services are not eligible for the homeless supplement.

See Department of Health, Disability and Ageing > Specialised Base Care Tariff for eligibility requirements.

6

Is an application form for the homeless supplement required for a period before 1 October 2022?

• Go to Aged Care Programs - Operations team Escalation Form
• Select Tier 3 query type Provider Payment/Subsidy Issue to request a copy of the decommissioned AC024

To view the process for actioning an AC024, see Table 2.

7

How much is the homeless supplement?

The Department of Health, Disability and Ageing’s website publishes current and historical rates of the homeless supplement.

See the Department of Health, Disability and Ageing > Schedule of Subsidies and Supplements for Aged Care.

8

Where to seek answers for system related queries

For any system related questions that require further investigation, Service Officers will need to make sure the escalation process is actioned appropriately. See Tier 0 technical support - self-sufficiency for the escalation process.

9

Where can services find more information on the homeless supplement?

The Department of Health, Disability and Ageing's website contains details on the homeless supplement that describes what the supplement is, eligibility and how to apply.

See Department of Health, Disability and Ageing > Aged care for more details.

Step

Action

1

Check the AC024 form is complete

Contact the residential aged care service if any of the following information is not complete or unclear:

• Items 1 and 2 Service details:
• Service Name
• Service ID (NAPS ID)
• Items 3 to 6 Care Recipient Details:
• surname/family name
• first given names
• second given name
• date of birth
• gender
• care recipient ID
• Item 7 Date of Entry (incorrect, blank, or future date):
  Note: if the entry is a future date, the AC024 must be returned to the Service/Provider
• Item 8 Homelessness and/or Indigenous Australian status:
• homelessness
• Indigenous Australian
• both
• Item 10 Declaration by Residential Aged Care Service/Provider:
• printed name (person authorised by the Service/Provider)
• telephone number
• signature
• date

Is the form complete?

• Yes, see Table 3
• No, go to Step 2

2

Return the form to service

The residential aged care service must resubmit the AC024 form if any of the following apply, the form:

• is incomplete
• has a future entry date, and/or
• is missing the declaration/signature

Contact the residential aged care service outlining the reasons by:

• phone, or
• email

Change PaNDA work item status to Complete and record a service note in ACSP detailing the action taken.

Note: once the resubmitted application is received it will be treated as a new application.

Step

Action

1

Make sure all information required for processing has been provided

See Table 2.

2

Check entry details in the Aged Care Staff Portal (ACSP)

Note:

• The View entry - Step 4 screen of the permanent entry event contains the Homelessness/Indigenous details field

The coding of the care recipient's eligibility for the supplement is completed in ACSP as part of the care recipient's entry event in Service in Context view.

The entry event may already be registered in ACSP. See Table 14 in Aged Care Staff Portal (ACSP) - Care Recipient in Context (CriC).

Is there an entry event in ACSP?

• Yes, go to Step 3
• No:
• Contact the residential aged care service by email or phone. Tell them the AC024 form is received but as there is no entry event for the relevant care recipient it cannot be processed until the entry event is submitted
• Ask the residential aged care service to submit the entry event either by using the Aged Care Provider Portal (ACPP) (online), or the Aged Care Entry Record form (AC021) (manual)
• Add a care recipient note in the Aged Care Staff Portal detailing the action taken. See Table 14 in Aged Care Staff Portal (ACSP) - Care Recipient in Context (CriC)
• Change PaNDA work item status to complete
• Procedure ends here

Note: once the resubmitted application is received it will be treated as a new application.

3

Process AC024 form using the Aged Care Staff Portal (ACSP)

If the Homelessness/Indigenous details field does not show, the residential aged care service is not approved to receive the supplement.

Contact the service by phone or email and tell them that the form cannot be processed due to the service's ineligibility to receive the supplement.

• Add a care recipient note in the Aged Care Staff Portal detailing the action taken. See the Using the Aged Care Staff Portal to manage care recipient notes Care Recipient in Context (CRiC) Table in Aged Care Staff Portal (ACSP) - Care Recipient in Context (CriC)
• Change PaNDA work item status to Complete
• Procedure ends here

To process the Homelessness and Indigenous Australian care recipient Notification for permanent care - Confirmation section (pages 3 and 4) in the AC024 form, from the ACSP Service in Context home page:

• Select Care recipient search (service) from the Quick find search bar in ACSP
• The Care recipient search (service) screen will show
• Complete the relevant fields to generate search results
• Select the hyperlink for the relevant Care recipient ID
• The care recipient summary screen (Service in Context) will show
• Select Entry under the Circumstances menu tab
• The Entry summary screen will show
• Select the hyperlink Status in the Entry table to show the entry event
• The View entry - Step 1 screen will show
• Keep selecting Next until the View entry - Step 4 screen will show
• Select Update to show the Update entry - Step 4 screen will show

4

Code the care recipient's Homeless/Indigenous eligibility

If the Neither homeless nor Indigenous option is selected, key an Entry note detailing the action taken. For example: AC024 form received DD/MM/YY, unable to confirm care recipient eligibility for homelessness and/or Indigenous care needs, service notified by phone/email on DD/MM/YY. For the process to contact the service, see Table 2.

In the Update entry - Step 4 screen:

• Select the dropdown menu on the Homeless/Indigenous description field to show the following options:
• Both homeless and Indigenous
• Homelessness
• Indigenous Australian
• Neither homeless nor Indigenous
• Select the relevant option as per the details provided on the form

5

Add Entry notes

Key clear and concise notes in the Entry notes field detailing the action taken.

• Key a note (500-character limit) with the action taken and why, for example:
• AC024 form received DD/MM/YY, care recipient identified as having Homeless and/or Indigenous related care needs
• Select Submit
• The SUCCESS Permanent residential care entry is being processed message will show

6

Add Care Recipient notes

After successful update of the care recipient's entry event, add a care recipient note in the Aged Care Staff Portal detailing the action taken.

See Table 14 in Aged Care Staff Portal (ACSP) - Care Recipient in Context (CriC).

Change PaNDA work item status to Complete.

Step

Action

1

Make sure all information required for processing has been provided

See Table 2.

2

Process form using the System for the Payment of Aged Residential Care (SPARC)

To process the Homelessness and Indigenous Australian Care Recipient Notification for permanent Care - Confirmation section (pages 3 and 4) within the AC024 form:

• Log on to SPARC
• Select option 4 (Claim Processing), press [Enter]
• Select option 2 (Occupancy Variation), press [Enter]
• Key Service ID (if known) or search by service name, press [Enter]

Review the Occupancy Variation - RAC Service Similar List screen.

Was the search undertaken using the service ID?

• Yes, the Occupancy variation - RAC Service Occupancy screen will return a direct match. Go to Step 3
• No, select required service:
• Review the Occupancy Variation - RAC Service Occupancy screen
• Place cursor next to the name and press [Enter]

3

Update Client Admission

To update Client Admission:

• Place the cursor in the 'Sel' column beside the care recipient to be updated
• Press [F2] (Client Occupancy)

Note: The system lists care recipients in alphabetical order. Press [F8] to scroll to next page of care recipients.

4

Homeless/Indigenous Australia Status

Tab to the Homeless/Indigenous Care Needs field and key details provided on the form at Item 4 - Homelessness and Indigenous Australia Status.

Valid fields are:

• BTH
• HOM
• IND

Press [F5] (Commit). The Information message NHP0523I Admission update was successful - please check appraisals will show that the Homelessness and Indigenous Australian Status for the care recipient has updated successfully.

Note: if the Homelessness and Indigenous Australia Status field is protected, the aged care service is not approved to receive the Supplement. Contact the service/provider to advise them that the form cannot be processed due to the service's ineligibility to receive the supplement and key a provider note detailing the action taken.