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The System for the Payment of Aged Residential Care (SPARC) is the legacy aged care payment system for residential care. SPARC is a view only system from 11 August 2022.

To view the legacy SPARC process, see the historical version.

The Aged Care Management Payment System (ACMPS) was the previous system used for managing Service Approved places for transition care and short term restorative care. Service Approved places create, update and delete functionality was switched to view only from 16 June 2023.

To view the previous ACMPS process, see the historical version.

The Multi-Purpose Service (MPS) program provides health and aged care services in rural and regional areas that cannot support both a hospital and a separate residential aged care service. This allows people to stay in their own communities as they get older and be close to their families and community ties.

If a government-subsidised residential aged care service converts to an MPS, the service will cease to be eligible for residential aged care subsidy. The Department of Health and Aged Care notifies Services Australia about these service conversions as part of the service closure process.

The Department of Health and Aged Care notifies Services Australia when an aged care service receives approval for a variation to its allocation of approved places. For residential care services, this information is automatically received via the Government Provider Management System (GPMS) to Aged Care Management Payment System (ACMPS) interface.

The Department of Health and Aged Care can update the Aged Care Staff Portal with the variation to approved places for residential care in the event that the interface is experiencing outages and manual intervention is required.

The Aged Care Programs Branch update the Aged Care Staff Portal with the variation to approved places for transition care and short term restorative care through notification received manually (for example, email) from the Department of Health and Aged Care.

Any adjustment to payment of government subsidies may need to be applied.

From 27 February 2017, Increasing Choice in Home Care commenced. The allocation of approved places within the Aged Care Approvals Round (ACAR) process ceased for home care. Approved places for a home care service applied up to and inclusive of the February 2017 claim month.

Aged care providers may become bankrupt or insolvent if they are unable to repay debts. These include aged care providers that are in voluntary administration, liquidation or receivership.

The Department of Health and Aged Care notifies Services Australia about aged care providers that are under administration. Services Australia will undertake the necessary process to ensure the government aged care subsidies are paid correctly.

Aged care services must notify the Aged Care Quality and Safety Commission of changes to authorised contact and organisation details. This ensures aged care services receive important notifications and correspondence. This must be completed within 28 days of the change occurring.

The Department of Health and Aged Care notifies Services Australia of aged care services that are closing. Services Australia will undertake the necessary process to ensure the government aged care subsidies are paid correctly. See New, combine, sales, closure and transfer processes for aged care services for more information.

See New, combine, sales, closure and transfer processes for aged care services for more information on transferring a service in aged care.