Home care package - home care account and Commonwealth (CW) unspent funds 065-21081745

This document outlines information about the home care account.

Step	Action
1	Going to the Home care account screen + Read more ... The Home care account screen applies to claim periods between September 2021 and October 2025 Home care account cannot have a negative balance, the minimum home care account balance is $0 Go to the Home care account screen by: Log into Aged Care Staff Portal The Welcome to the Aged Care Staff Portal home page screen (the ACSP home page) displays Main menu (Hamburger button) Select the Main menu icon Select Service Search The Service Search screen displays Key the service’s details Select Search The ACSP Service in Context home page displays Select Care recipient search (service) under the Service section The Care recipient search (service) screen displays Key the care recipient’s details Select Search The Care recipient service entries screen displays Select Go to current profile The Care recipient profile screen displays Select the Commonwealth amount tab Hover the mouse pointer over the Commonwealth amount menu tab A pop up window displays Select Home care account The Home care account screen displays
2	Using the Home care account screen + Read more ... The Home care account screen applies to claim periods between September 2021 and October 2025 The Account history will display if the care recipient has more than one home care episode with the same home care service The Home care account screen displays the following: Care Recipient banner - displays the care recipient’s name, IDs, Date of Birth, Record type and Type of care status Home care account balance section - displays the details for the current home care episode Entry date Balance Departure date Account Closure date Status - displays either Active, Closed, Transferred, Deleted or Created/Updated at date Created date Updated date Home care account transactions - displays in a table format: Transaction ID Date Type Amount Balance Created At Service Officers can select: Account history to display the Home care account history screen. Go to Step 3 Back to profile to return to the Care recipient profile screen
3	Using the Home care account history screen + Read more ... The Home care account history screen: applies to claim periods between September 2021 and October 2025 displays the home care account history details if the care recipient has more than one home care episode with the same home care service The Home care account history screen displays the: Care Recipient banner - displays the care recipient’s name, IDs, Date of Birth, Record type and Type of care status Home care account history section - displays the details of previous home care episodes Entry Date Departure Date Last Updated Status - displays either Active, Closed, Transferred or Deleted Service Officers can select Back to return to the Home care account screen.

Home care accounts in the Aged Care Provider Portal (ACPP)

Table 2: this table describes the process to use the home care accounts screen and the home care accounts history screen in the ACPP at the care recipient level.

Step

Action

Using the Home care account screen + Read more ...

The Home care account screen applies to claim periods between September 2021 and October 2025.

‘A users’ can go to the Home care account screen from the care recipient’s profile. See Steps 2 and 4 of the Going to and using the ACPP at the care recipient level table to perform a care recipient search and view a care recipient’s profile in the ACPP.

The Home care account screen displays the following:

Care Recipient banner - displays the care recipient’s name, IDs, Date of Birth, Type of care status, Assigned package level
Home care account balance section - displays the details for the current home care episode

Entry date
Balance
Departure date
Account closure date
Status - displays either Active, Closed, Transferred, Deleted or Created/Updated at date
Created date
Updated date

Home care account transactions - displays in a table format:

Transaction ID
Date
Type
Amount
Balance
Created At

‘A users’ can select:

Account history to display the Home care account history screen. Go to Step 2
Back to profile to return to the Care recipient profile screen

Using the Home care account history screen + Read more ...

‘A users’ can go to the Home care account history screen from the care recipient’s profile. See Steps 2 and 4 of the Going to and using the ACPP at the care recipient level table to perform a care recipient search and view a care recipient’s profile in the ACPP

The Home care account history screen:

applies to claim periods between September 2021 and October 2025
displays the home care account history details if the care recipient has more than one home care episode with the same home care service

The Home care account history screen displays the:

Care Recipient banner - displays the care recipient’s name, IDs, Date of Birth, Type of care status, and Assigned package level
Home care account history section - displays the details of previous home care episodes

Entry Date
Departure Date
Last Updated
Status - displays either Active, Closed, Transferred or Deleted

‘A users’ can select Back to return to the Home care account screen.

Maintaining CW unspent events in the Aged Care Staff Portal (ACSP)

Table 3 this table describes how Service Officers could update or register CW unspent events in ACSP up to October 2025.

Step	Action
1	ACSP + Read more ... Log into ACSP From the Service in Context home page choose from the following options: Go to the CW Unspent amounts - Report and Opt in screen, go to Step 2 Use the CW Unspent amounts - Report and Opt in screen, go to Step 3 Use the View Commonwealth unspent amount on departure screen, go to Step 4 Updating or deleting a CW unspent amount, go to Step 5 Register a CW unspent amount on departure, go to Step 6 Register individual CW unspent amount on departure, go to Step 7 Register bulk CW unspent amounts, go to Step 9 Upload or delete evidence on the Care recipient evidence summary screen, go to Step 10 Go to the Activity search screen, go to Step 11
2	Going to the CW Unspent amounts - Report and Opt in screen + Read more ... The CW Unspent amounts - Report and Opt in screen is for home claim periods between September 2021 and October 2025. Go to the CW Unspent amounts - Report and Opt in screen: The Welcome to the Aged Care Staff Portal home page screen (the ACSP home page) will show Main menu (Hamburger button) Select the Main menu icon Select Service Search The Service Search screen will show Key the service’s details Select Search Select the hyperlinked Service NAPS ID in the search results table The ACSP Service in Context home page will show Select Care recipient search (service) under the Service section The Care recipient search (service) screen will show Key the care recipient’s details Select Search The Care recipient service entries screen will show Select Go to current profile The Care recipient profile screen will show Select the Commonwealth amount tab Hover the mouse pointer over the Commonwealth amount menu tab A pop up window will show Select CW Unspent amounts - Report and Opt in The CW Unspent amounts - Report and Opt in screen will show
3	Using the CW Unspent amounts - Report and Opt in screen + Read more ... The CW Unspent amounts - Report and Opt in screen will show for home care services only for claim periods between September 2021 and October 2025 All fields are optional unless marked with an asterisk The CW Unspent amounts - Report and Opt in screen shows: Care Recipient banner - will show the care recipient’s name, ID numbers, date of birth, nominee: Y/N, record type and type of care status All reported CW unspent amount entries relevant to the service in context in a table format: Claim month Created At Updated At Opt in - displays either Yes or No for pre Improved Payment Arrangements (IPA) care recipients Amount Status - select the relevant hyperlinked Status to show the details for the specific record. See below to register reported Commonwealth unspent amount To register new Report Commonwealth unspent amount: Select Report Commonwealth unspent amount The Register reported Commonwealth unspent amount screen will show Complete the following fields: Amount as at* Amount* Does the Service Officer want to complete the Register reported Commonwealth unspent amount process? Yes, Select Submit The successful recipient message will show Procedure ends here No, Select Cancel to cancel the Register reported Commonwealth unspent amount process The Cancel message will show asking the Service Officer to select Yes or No to cancel the event Select Yes Procedure ends here
4	Using the View reported Commonwealth unspent amount screen + Read more ... The View reported Commonwealth unspent amount screen: will show for home care services only is for claim periods between September 2021 and October 2025 will show the details of an individual reported CW unspent amount The View reported Commonwealth unspent amount screen will show the following: Event ID Version Action Event status Event submission date Submitted by Channel Amount as at Amount Opt in - displays either Yes or No for pre IPA care recipients opted in Recovered amount Service Officers can select: Update to show the Update reported Commonwealth unspent amount screen. Go to Step 5 Delete to display the Delete? pop up notification. Go to Step 5 Close to return to the CW Unspent amounts - Report and Opt in screen Event history to show the history of an individual reported CW unspent amount. The information will show in a table format By hovering the mouse pointer over the Commonwealth amount tab until the pop up window shows, Service Officers can also select from the following screens: CW Unspent amount on departure, go to Step 6 Invoice amount, see Table 13 > Step 2 in Aged Care Staff Portal (ACSP) - Service in Context Home care account, see Table 2 in Home care account
5	Updating or deleting a reported Commonwealth unspent amount + Read more ... The Update reported Commonwealth unspent amount screen: will show for home care services only is for claim periods between September 2021 and October 2025 will show the details of an individual reported CW unspent amount The update or delete functionality can only be used when the claim has not been finalised or approved All fields are optional unless marked with an asterisk To use the Update reported Commonwealth unspent amount screen complete the following fields: Amount* Opt in - displays either Yes or No for pre IPA care recipients opted in Select either: Submit to complete the Update reported Commonwealth unspent amount process Cancel and return to the View reported Commonwealth unspent amount screen Procedure ends here To Delete a Reported Commonwealth unspent amount select in the Delete? pop up notification either: Yes to complete the deletion process Cancel and return to the View reported Commonwealth unspent amount screen Procedure ends here
6	Register CW Unspent amount on departure + Read more ... Note: the Commonwealth unspent amount on departure summary screen is for claim periods between September 2021 and October 2025. Register Commonwealth unspent amount on departure can be completed via 2 methods: Individual, go to Step 7 Bulk events, go to Step 9
7	Register individual CW Unspent amount on departure + Read more ... The Commonwealth unspent amount on departure summary screen can only be used when the service in context’s current claim is the September 2021 claim onwards and before the October 2025 claim has been approved An error message displays when users submit the Commonwealth unspent amount on departure amount once the October 2025 claim has been approved All fields are optional unless marked with an asterisk To Register Commonwealth unspent amount on departure: Log into Aged Care Staff Portal The Welcome to the Aged Care Staff Portal home page screen (the ACSP home page) will show Main menu (Hamburger button) Select the Main menu icon Select Service Search The Service Search screen will show Key the service’s details Select Search Select the hyperlinked Service NAPS ID in the search results table The ACSP Service in Context home page will show Select Care recipient search (service) under the Service section The Care recipient search (service) screen will show Key the care recipient’s details Select Search The Care recipient service entries screen will show Select Go to current profile The Care recipient profile screen will show Select the Commonwealth amount tab Hover the mouse pointer over the Commonwealth amount menu tab A pop up window will show Select CW Unspent amount on departure The Commonwealth unspent amount on departure summary screen will show On the Commonwealth unspent amount on departure summary screen: Select the Register Commonwealth unspent amount on departure button The Register Commonwealth unspent amount on departure screen will show Key the amount in the Commonwealth portion of unspent home care amount on departure* field Does the Service Officer want to complete the Register Commonwealth unspent amount on departure event process? Yes, select Submit to complete the Register Commonwealth unspent amount on departure event process No, select Cancel to cancel the Commonwealth unspent amounts event and return to the Commonwealth unspent amount summary screen Service Officers can update Commonwealth unspent amounts on departure. Go to Step 8.
8	Updating CW Unspent amount on departure + Read more ... Only Service Officers with the appropriate business roles - Aged Care Business Administrator can update or delete a CW unspent amount on departure. If a provider is requesting to update or delete an opt in amount, see Table 5. The CW Unspent amount on departure screen applies to pre IPA care recipients not opted in. The functionality to delete or update the CW Unspent amount on departure event is available when: the service in context’s current claim is between September 2021 and October 2025 claim period the claim has not been finalised or approved All fields are optional unless marked with an asterisk. To update Commonwealth unspent amounts: Log into Aged Care Staff Portal The Welcome to the Aged Care Staff Portal home page screen (the ACSP home page) will show Main menu (Hamburger button) Select the Main menu icon Select Service Search The Service Search screen will show Key the service’s details Select Search Select the hyperlinked Service NAPS ID in the search results table The ACSP Service in Context home page will show Select Care recipient search (service) under the Service section The Care recipient search (service) screen will show Key the care recipient’s details Select Search The Care recipient service entries screen will show Select Go to current profile The Care recipient profile screen will show Select the Commonwealth amount tab Hover the mouse pointer over the Commonwealth amount menu tab A pop up window will show Select CW Unspent amount on departure The CW Unspent amount on departure screen will show Select Update Update the amount in the Commonwealth portion of unspent home care amount* field Does the Service Officer want to complete the CW Unspent amount on departure event process? Yes, select Submit to complete the updating CW Unspent amount on departure event process No, select Cancel to cancel the updating CW Unspent amount on departure event process and return to the Commonwealth unspent amount summary screen Procedure ends here.
9	Registering Bulk reporting Commonwealth unspent amounts + Read more ... The Bulk reporting Commonwealth unspent amounts screen can be used when the service in context’s current claim is between the September 2021 and October 2025 claim period The following message displays when the service in context’s October 2025 claim has been approved The Bulk Commonwealth unspent amounts cannot be reported after the October 2025 claim approval An error message will show if the Amount* field has not been completed for all care recipients. Service Officers must either enter the missing amounts or set all the care recipients’ Amount* field to zero dollars ($0) by selecting Set to 0.0 If the event has been submitted successfully, a successful receipt message will show All fields are optional unless marked with an asterisk Service Officers must carefully review each care recipient’s information before submitting the Bulk reporting Commonwealth unspent amounts events. Go to the Bulk reporting Commonwealth unspent amounts screen using any of the following: The Main menu (Hamburger button) Select the Main menu icon Select Bulk reporting Commonwealth unspent amounts under the Aged Care Provider Portal section The Bulk reporting Commonwealth unspent amounts screen will show The Quick find search bar Select the Main menu icon Select Service Search The Service Search screen will show Key the service’s details Select Search Select the hyperlinked Service NAPS ID in the search results table The ACSP Service in Context home page will show Key Bulk reporting Commonwealth unspent amounts in the Quick find search bar Select Go The Bulk reporting Commonwealth unspent amounts screen will show: Care recipient ID Given name Family name Commonwealth unspent amount Amount Opt in - displays either Yes or No for pre IPA care recipients opted in Submission Status Event Status To register Bulk reporting Commonwealth unspent amounts, complete: the Amount* field the Opt in field - displays either Yes or No for pre IPA care recipients opted in Does the Service Officer want to complete registering the Bulk reporting Commonwealth unspent amounts process? Yes: Select Submit The successful recipient message will show Procedure ends here No: Select Cancel to cancel the Bulk reporting Commonwealth unspent amounts process The Cancel message will show asking the Service Officer to select Yes or No to cancel the event Select Yes Procedure ends here Service Officers can: type in a keyword in the Search bar to search for all records that contain the keyword filter the records by the Submission Status to narrow the records select Delete All to delete all Bulk reporting Commonwealth unspent amounts records select Import CSV to perform a bulk import of Bulk reporting Commonwealth unspent amounts from a CSV file select Export CSV to export all the content of the Bulk reporting Commonwealth unspent amounts screen into a CSV file set all the care recipients’ Amount* field to zero dollars ($0) by selecting Set to 0.0 select Check all submitted Opt in to opt in all care recipients for the current claim month select the number of records to show from the Show records dropdown box (bottom left corner of the screen) select Go to the current claim to show the Current claim screen select Close to return to the ACSP Service in Context home page go to a different page by selecting either the: First, Previous, Next or Last options, or the relevant page number
10	Upload or delete evidence on the Care recipient evidence summary screen + Read more ... Service Officers have restrictions from deleting uploaded files from Activity events with New and Held status. Only access roles of Technical Program Advisor (TPA), Team Coach (TC), Business Administrator (BA) and IT Administrator (IT) can delete files Only use this process if the Aged Care Provider Portal (ACPP) is unavailable and the provider is requesting uploaded documents to be deleted Service Officers (APS3) must: escalate the details to Local Peer Support (LPS) for technical support. LPS must take over the work item Service Officers (APS4) must: delete the incorrect documents from the activity detail screen To Delete an uploaded document: Select Delete from the Actions column on the Activity details screen Delete? You are about to delete the document, will display. For more details about required supporting evidence, see Maintain claims in Aged Care Management Payment System (ACMPS). To upload evidence, Service Officers must go to the Care recipient evidence summary screen on the relevant Care recipient’s profile. From the Care recipient evidence summary screen select: Upload evidence An evidence type from the dropdown box: 70-day update Invoicing and unspent funds update Click on Select Document The Open dialog box will display Select and open the relevant supporting evidence Select any of the following options: Upload document - the successful information message displays Remove - the document is removed and Service Officers will need to re-upload the correct document Procedure ends here.
11	Activity search + Read more ... Go to the Activity search screen. The Activity search will display for Service Officer's APS 4 and above. Use the Activity search screen to search for an activity ID. Using one of the following: Main menu (Hamburger button): Select the Main menu icon Select Activity search under the Aged Care Staff Portal section The Activity search displays All searches menu tab On the ACSP home page, select Activity search under the All searches tile The Activity search displays

Maintaining CW unspent events in the Aged Care Provider Portal (ACPP)

Table 4: this table describes how providers can update or register CW unspent events in ACPP. Aged Care services must self-manage the reporting of unspent funds up to October 2025.

Step	Action
1	Choose from menu options available in ACPP + Read more ... When authorised users (‘A users’) log on to ACPP, they can choose from the following menu options: Using the CW Unspent amounts - Report and Opt in screen, go to Step 2 Using the View reported Commonwealth unspent amount screen, go to Step 3 Registering a reported Commonwealth unspent amount, go to Step 4 Updating or deleting a reported Commonwealth unspent amount, go to Step 5 Register Commonwealth unspent amounts on departure, go to Step 6 Delete Commonwealth unspent amounts, go to Step 7 Register Bulk reporting Commonwealth unspent amounts, go to Step 8 Using the Care recipient evidence summary screen, go to Step 9
2	Using the CW Unspent amounts - Report and Opt in screen + Read more ... The Opt in period for providers to report and return CW unspent amounts was for a limited period 1 September 2021 to 28 February 2022 inclusive. Providers cannot opt in after this period. If the provider holds CW unspent funds, they must report this amount each month. The CW Unspent amounts - Report and Opt in screen: is used by home care services to report Commonwealth unspent amounts is for claim periods between September 2021 and October 2025 will show information about care periods for the service in context (that is, only information for the service the ‘A user’ has selected will show) shows the No records available information message if there are no Reported Commonwealth Unspent Amount entries 'A users' can also select Home to return to the ACPP landing page All fields are optional unless marked with an asterisk The CW Unspent amounts - Report and Opt in screen will show: Care Recipient banner - shows the care recipient’s name, ID numbers, Date of Birth, Record type and Type of care status all reported CW unspent amount entries relevant to the service in context in a table format Claim month Amount Opt-in - only available during the opt-in period (that is, 1 September 2021 to 28 February 2022 inclusive) Created at Updated at Status - select the relevant hyperlinked Status to show the details for the specific record. Go to Step 3 To register new Report Commonwealth unspent amount: Select Report Commonwealth unspent amount The Register reported Commonwealth unspent amount screen will show Go to Step 4 By hovering the mouse pointer over the Commonwealth amount tab until the pop up window shows, 'A users' can also select from the following screens: CW Unspent amount on departure, go to Step 6 Invoice amount, see Table 3 in Aged Care Provider Portal (ACPP) Home care account, Table 3 in Support at Home - unspent home care amounts
3	Using the View reported Commonwealth unspent amount screen + Read more ... The View reported Commonwealth unspent amount screen: is for claim periods between September 2021 and October 2025 details an individual reported CW unspent amount The View reported Commonwealth unspent amount screen will show the following: Event ID Version Action Event status Event submission date Submitted by Channel Amount as at Amount Opt in Recovered amount 'A users' can select: Update to show the Update reported Commonwealth unspent amount screen. Go to Step 5 Delete to show the Delete? pop up notification. Go to Step 5 Close to return to the CW Unspent amounts - Report and Opt in screen Event history to show the history of an individual reported CW unspent amount. The information displays in a table format By hovering the mouse pointer over the Commonwealth amount tab until the pop up window shows, 'A users' can also select from the following screens: CW Unspent amount on departure, go to Step 6 Invoice amount, see Table 3 in Aged Care Provider Portal (ACPP) Home care account, see Table 3 in Support at Home - unspent home care amounts
4	Register reported Commonwealth unspent amount + Read more ... The Register reported Commonwealth unspent amount screen: is for claim periods between September 2021 and October 2025 is applicable at an individual care recipient’s level. To register bulk reporting Commonwealth unspent amounts events, go to Step 8 All fields are optional unless marked with an asterisk To Register reported Commonwealth unspent amount on the CW Unspent amounts - Report and Opt in screen : select Report Commonwealth unspent amount The Register reported Commonwealth unspent amount screen will show complete the following fields: Amount as at* Amount* Opt in - displays either Yes or No for pre IPA care recipients Does the ‘A user’ want to complete registering the Register reported Commonwealth unspent amount process? Yes: Select Submit The successful recipient message will show Procedure ends here No: Select Cancel to cancel the Register reported Commonwealth unspent amount process The Cancel message will show asking the ‘A user’ to select Yes or No to cancel the event Select Yes Procedure ends here
5	Updating or deleting a reported Commonwealth unspent amount + Read more ... The Update reported Commonwealth unspent amount screen: is for claim periods between September 2021 and October 2025 shows the details of an individual reported CW unspent amount The update or delete functionality can only be used when the claim has not been finalised or approved All fields are optional unless marked with an asterisk To use the Update reported Commonwealth unspent amount screen complete the following fields: Amount* Opt in - displays either Yes or No for pre IPA care recipients Select either Submit to complete the Update reported Commonwealth unspent amount process Cancel and return to the View reported Commonwealth unspent amount screen Procedure ends here To Delete a Reported Commonwealth unspent amount select in the Delete? pop up notification either select: Yes to complete the deletion process Cancel and return to the View reported Commonwealth unspent amount screen Procedure ends here.
6	Register Commonwealth unspent amount on departure events + Read more ... The functionality to register Commonwealth unspent amount on departure summary can only be used when the service in context’s October 2025 claim has not been approved If the event has been submitted successfully, a successful receipt message will show If the Cancel button is selected, the Cancel message will show asking the ‘A user’ to select Yes or No to cancel the event For claims between September 2021 and October 2025 claim period, ‘A users’ can only select a departure date that is less than 70 days before (or equal to) the current date For claims before September 2021, ‘A users’ can only select a date that is less than 2 years before (or equal to) the current date All fields are optional unless marked with an asterisk To Register Commonwealth unspent amount on departure, ‘A users’ must be in an individual care recipient profile. In the individual care recipient’s profile: select the Circumstances tab select Commonwealth unspent amount on departure for the CW Unspent amount on departure screen to display select the Register Commonwealth unspent amount on departure button the Register Commonwealth unspent amount on departure screen will show the Departure date field displays the care recipient’s departure date, and no changes can be made to this field key the amount in the Commonwealth portion of unspent home care amount on departure* field Does the ‘A user’ want to complete the Register Commonwealth unspent amount on departure event process? Yes, select Submit to complete the Register Commonwealth unspent amount on departure event process No, select Cancel to cancel the Register Commonwealth unspent amount on departure event and return to the CW Unspent amount on departure screen Procedure ends here.
7	Delete Commonwealth unspent amounts events + Read more ... The delete functionality can only be used when the claim has not been finalised or approved For claims between September 2021 and October 2025 claim period, ‘A users’ can only delete Commonwealth unspent amounts events when the deletion is less than 70 days before (or equal to) the departure date For claims before September 2021, ‘A users’ can only delete Commonwealth unspent amounts events when the deletion is less than 2 years before (or equal to) the departure date To delete a Commonwealth unspent amount event, ‘A users’ must be in the care recipient’s individual Commonwealth unspent amount event screen. In the individual care recipient’s profile: select the Commonwealth unspent amount tab select CW Unspent amounts - Report and Opt in to display the Reported Commonwealth unspent amount summary screen: select the individual Commonwealth unspent amount event the View Commonwealth unspent amount screen will show select the Delete button the Delete? pop up window will show, asking the user ‘You are about to delete this Commonwealth unspent amount event. Are you sure you want to delete this event?’ In the Delete? pop up window, does the ‘A user’ want to delete the Commonwealth unspent amount event? Yes, select Yes to complete the deletion process No, select No to cancel the deletion process and return to the individual Commonwealth unspent amount event screen Procedure ends here.
8	Going to the Bulk reporting Commonwealth unspent amounts screen + Read more ... The Bulk reporting Commonwealth unspent amounts screen: will show for home care services only can be used to register CW unspent amounts when the service in context’s October 2025 claim has not been approved To register bulk Commonwealth unspent amounts, authorised users (‘A users’) must be on the Bulk reporting Commonwealth unspent amounts screen. Go to the Bulk reporting Commonwealth unspent amounts screen using either the: Main menu (Hamburger button) Quick find search bar Bulk reporting Commonwealth unspent amounts screen via the Main menu Go to the Bulk reporting Commonwealth unspent amounts screen via the Main menu: On the ACPP landing page, select the Main menu Select Bulk reporting Commonwealth unspent amounts under the Aged Care Provider Portal section The Bulk reporting Commonwealth unspent amounts screen will show Bulk reporting Commonwealth unspent amounts screen via the Quick find search bar Go to the Bulk reporting Commonwealth unspent amounts screen via the Quick find search bar: On the ACPP landing page Key Bulk reporting Commonwealth unspent amounts in the Quick find search bar Select Go The Bulk reporting Commonwealth unspent amounts screen will show Use the Bulk reporting Commonwealth unspent amounts screen Note: The Bulk reporting Commonwealth unspent amounts screen: Will show for home care services only Can be used to register CW unspent amounts when the service in context’s October 2025 claim has not been approved The following message displays when the service in context’s October 2025 claim has been approved The Bulk Commonwealth unspent amounts can not be reported after the October 2025 claim approval An error message will show if the Amount* field has not been completed for all care recipients. ‘A users’ must either enter the missing amounts or set all the care recipients’ Amount* field to zero dollars ($0) by selecting Set to 0.0 If the event has been submitted successfully, a successful receipt message will show If the Cancel button is selected, the Cancel message will show asking the ‘A user’ to select Yes or No to cancel the event All fields are optional unless marked with an asterisk ‘A users’ must carefully review each care recipient’s information before submitting the Bulk reporting Commonwealth unspent amounts events. The Bulk reporting Commonwealth unspent amounts screen will show the following information in a table format: Care recipient ID Given name Family name Commonwealth unspent amount Amount Opt in - displays either Yes or No for pre IPA care recipients Submission Status Event Status To register Bulk reporting Commonwealth unspent amounts, complete the: Amount* field Opt in field - displays either Yes or No for pre IPA care recipients Does the ‘A user’ want to complete registering the Bulk reporting Commonwealth unspent amounts process? Yes: select Submit the successful recipient message will show procedure ends here No: select Cancel to cancel the Bulk reporting Commonwealth unspent amounts process the Cancel message will show asking the ‘A user’ to select Yes or No to cancel the event select Yes procedure ends here 'A users' can: type in a keyword in the Search bar to search for all records that contain the keyword filter the records by the Submission Status to narrow the records select Delete All to delete all Bulk reporting Commonwealth unspent amounts records select Import CSV to perform a bulk import of Bulk reporting Commonwealth unspent amounts from a CSV file select Export CSV to export all the content of the Bulk reporting Commonwealth unspent amounts screen into a CSV file set all the care recipients’ Amount* field to zero dollars ($0) by selecting Set to 0.0 select Check all submitted Opt in to opt in all care recipients for the current claim month select the number of records to show from the Show records dropdown box (bottom left corner of the screen) select Go to the current claim to show the Current claim screen select Close to return to the ACPP landing page go to a different page by selecting either the: First, Previous, Next or Last options, or the relevant page number
9	Using the Care recipient evidence summary screen + Read more ... 'A users' have restrictions from deleting uploaded files and must delete the Activity event and restart the process. To upload evidence, A users must go to the Care recipient evidence summary screen on the relevant Care recipient’s profile From the Care recipient evidence summary screen select: Upload evidence an evidence type from the dropdown box: 70-days update Invoicing and unspent funds update select Select Document the Open dialog box will display select and open the relevant supporting evidence select any of the following options: Upload document - the successful information message displays Remove - the document is removed and A users must re-upload the correct document

Operational Information

Home care package - home care account and Commonwealth (CW) unspent funds 065-21081745

On this page:

Home care accounts in the Aged Care Staff Portal (ACSP)

Home care accounts in the Aged Care Provider Portal (ACPP)

Maintaining CW unspent events in the Aged Care Staff Portal (ACSP)

Maintaining CW unspent events in the Aged Care Provider Portal (ACPP)