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Inter-environment Change of Address (ICoA) facility problem escalation process 102-03020070

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Centrelink Payments Support Team (CPST)

For Centrelink payment support from CPST, see mySupport

  • In the search bar, enter ‘Support when assisting’
  • Select the most appropriate Support Offering based on the life event. For example, for Carers Payment (CAR) select the offering Support when assisting customers with health and disability. CPST Support Offerings include:
    • Support when assisting students
    • Support when assisting customers in a crisis or an emergency
    • Support when assisting customers with health and disability
    • Support when assisting families
    • Support when assisting customers who are looking for work
    • Support when assisting customers with health and disability

mySupport

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Go to mySupport:

  • Search for: Valid reason to call the urgent scalation channel
  • Search for: How to escalate a mySupport ticket