Change in relationship status from single to partnered 102-05010000

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Forms

Partner details (MOD P)

Partner details (AUS174)

Forms (staff)

Online forms

Family assistance contact details

See Family assistance contact details on the Services Australia website phone us page.

Services Australia website

Payment and Service Finder

Updating your relationship status - Relationship changes - Services Australia

Q888 letter text

Services Australia has endorsed the letter or electronic message for use. It is the latest version. Do not use locally produced letters or electronic message.

For approved Q888 letter text, see:

Relationship start date provided by the customer cannot be used

There are certain circumstances where the relationship start date provided by the customer cannot be used and a different date must be used to avoid error messages or inappropriate debts.

The below table outlines scenarios and appropriate dates that are to be used:

Table 1

Scenario	Coding Requirements
Customer and/or partner are on YA/ABSTUDY and are both now assessed as independent	As both the customer and partner are now assessed as independent, MS is to be updated. If the relationship start date provided by the customer was for a past period where either the customer or partner were dependent, MS can only be updated from a period that both the customer and partner were assessed as independent. Refer to Independence for ABSTUDY customers and Independence for Youth Allowance (YA) customers for more information. Return to Table 2 > Step 3 for MS page coding instructions.
The customer/partner previously received YA as a dependent at the start of the relationship, they have since had a child with their partner and one party is now claiming FTB/CCS/PPL only	An independence assessment cannot be completed retrospectively, and the customer cannot be partnered for a period they were assessed as dependent. This means the earliest the customer can be considered as partnered is from the date they were deemed to meet independence. Refer to Family assistance customer becomes partnered for coding instructions.
The customer/partner previously received ABSTUDY as a dependent at the start of the relationship and one party is now claiming another payment	If the customer/partner was: in receipt of ABSTUDY 6 months after the advised relationship start date, the correct Event Date to use is 6 months after the date the customer has advised, as the customer/partner would be considered independent for ABSTUDY purposes from this date. Refer to Youth Allowance (YA) or ABSTUDY customer becomes partnered for more information. not in receipt of ABSTUDY 6 months after the advised relationship start date: For FTB/CCS/PPL only claims, refer to Family assistance customer becomes partnered for coding instructions For all other claim types, return to Table 2 > Step 3 for MS page coding instructions
When attempting to link the customer and their partner, errors can present due to a mismatch in accommodation coding between the two records.	Historical accommodation details are not to be corrected to ensure they match between the customer or partner to bypass errors. Where AC errors present, the date of event coded on MS can be recorded as the date of claim. Return to Table 2 > Step 3 for further instructions on the coding of the MS page.

Operational Information