Forms
Relationship details (SS284)
Relationship details - Separated under one roof (SS293)
Living Arrangements questions
Table 1
Note: for customers only receiving Family Tax Benefit (FTB), Child Care Subsidy (CCS) or Carer Allowance (CA), the system will not automatically go to the Living Arrangements question set following an update to the customer’s accommodation details. The Living Arrangements questions will need to be verbally asked and if required, appropriate forms manually issued.
| Question | Why this question is asked | FTB/CCS/CA only - verbally asking living arrangements questions |
1 | Have you shared accommodation at another address with <NAME OF SHARER/S>? | To check if there is a history of the customer and sharer sharing accommodation. | FTB/CCS – not required CA - required |
2 | Have you and <NAME OF SHARER/S> previously lived together as a couple (for example, married, partnered, de facto or in a registered relationship)? | To check if there is a history of a relationship between the customer and the sharer. If the customer answers ‘yes’ the recommendation is to issue the SS293 to the customer and sharer (if no safety concerns identified). | FTB/CCS – required CA – required |
3 | Do you and <NAME OF SHARER/S> share the parenting/guardianship of any children? | To check if there is a history of a relationship and the possible ongoing nature of the relationship between the customer and the sharer. If the customer answers ‘yes’ the recommendation is to issue the SS284 to the customer and sharer (if no safety concerns identified). | FTB/CCS – not required CA - required |
4 | Have you and <NAME OF SHARER/S> ever had joint financial commitments (for example, joint bank account, mortgage, or other loans)? | To check whether the financial aspects indicate a possible member of a couple relationship. If the customer answers ‘yes’ the recommendation is to issue the SS284 to the customer and sharer (if no safety concerns identified). | FTB/CCS – not required CA - required |
4a | Please provide more information. Note: free text box if customer answers 'yes' to Q4 | To gain more information about the financial commitment. A significant financial commitment, for example, a house loan or joint finances, means that a member of a couple assessment needs to be undertaken. A less significant financial commitment, for example, joint bank account solely to manage shared rent and household expenses, may not. If the customer answers ‘yes’ the recommendation is to issue the SS284 to the customer and sharer (if no safety concerns identified). | FTB/CCS – not required CA - required |
5 | If you participate in activities with <NAME OF SHARER/S>, are you considered to be a couple? | Establishes how the customer thinks their relationship with the sharer is seen by others. If the customer answers ‘yes’ the recommendation is to issue the SS284 to the customer and sharer (if no safety concerns identified). | FTB/CCS – not required CA - required |
5a | Please provide more information. Note: free text box if customer answers 'yes' to Q5. | The customer may provide more details about why they may be seen by others as a couple. | FTB/CCS – not required CA - required |
6 | Are you concerned about your safety if forms are issued to <NAME OF SHARER/S>? | To establish whether the customer has any safety concerns if the forms are issued to the sharer. If safety concerns have been identified, the relevant forms (SS284 or SS293) are only to be issued to the customer and not the sharer | FTB/CCS – required CA - required |
Sharer Details
Table 2
Customers who need to provide sharer details will be asked about the type of relationship they have with the sharer(s). There are specific options for customers to select from to describe this relationship:
- Partner (Online option only)
- Immediate or Other Family Member
- Non-Family Member
Depending on which option is used to describe the relationship, the Living Arrangement Question (LAQ) set may be presented, or forms may be required.
Selected response(s) | Outcome |
Partner | MOD P required |
Immediate or Other Family Member | No forms required LAQ set does not present |
Non-Family Member | Responses to the LAQ, will determine if a Relationship details form (SS284/SS293) is required |
Partner Immediate or Other Family Member | MOD P required for partner LAQ set does not present |
Partner Non-Family Member | MOD P required for partner The LAQ set will present and must be completed with details of the non-family member |
Immediate or Other Family Member Non-Family Member | The LAQ set will present and must be completed with details of the non-family member Responses to the LAQ, will determine if a Relationship Details (SS284/SS293) is required |
Approved text for QSS32 Living Arrangements questions
A QSS32 questionnaire may be manually issued if more information is required from the customer to help determine if they share their accommodation.
For approved QSS32 letter text, see QSS32 - Request for information (LAQ).
Review the letter to make sure the content is correct.
Finalise and print the letter. Note: letter will be printed centrally.
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