The Living Arrangements question set 102-05030000

Question

Why this question is asked

FTB/CCS/CA only - verbally asking living arrangements questions

1

Have you shared accommodation at another address with <NAME OF SHARER/S>?

To check if there is a history of the customer and sharer sharing accommodation.

FTB/CCS – not required

CA - required

2

Have you and <NAME OF SHARER/S> previously lived together as a couple (for example, married, partnered, de facto or in a registered relationship)?

To check if there is a history of a relationship between the customer and the sharer.

If the customer answers ‘yes’ the recommendation is to issue the SS293 to the customer and sharer (if no safety concerns identified).

FTB/CCS – required

CA – required

3

Do you and <NAME OF SHARER/S> share the parenting/guardianship of any children?

To check if there is a history of a relationship and the possible ongoing nature of the relationship between the customer and the sharer.

If the customer answers ‘yes’ the recommendation is to issue the SS284 to the customer and sharer (if no safety concerns identified).

FTB/CCS – not required

CA - required

4

Have you and <NAME OF SHARER/S> ever had joint financial commitments (for example, joint bank account, mortgage, or other loans)?

To check whether the financial aspects indicate a possible member of a couple relationship.

If the customer answers ‘yes’ the recommendation is to issue the SS284 to the customer and sharer (if no safety concerns identified).

FTB/CCS – not required

CA - required

4a

Please provide more information. Note: free text box if customer answers 'yes' to Q4

To gain more information about the financial commitment. A significant financial commitment, for example, a house loan or joint finances, means that a member of a couple assessment needs to be undertaken. A less significant financial commitment, for example, joint bank account solely to manage shared rent and household expenses, may not.

If the customer answers ‘yes’ the recommendation is to issue the SS284 to the customer and sharer (if no safety concerns identified).

FTB/CCS – not required

CA - required

5

If you participate in activities with <NAME OF SHARER/S>, are you considered to be a couple?

Establishes how the customer thinks their relationship with the sharer is seen by others.

If the customer answers ‘yes’ the recommendation is to issue the SS284 to the customer and sharer (if no safety concerns identified).

FTB/CCS – not required

CA - required

5a

Please provide more information. Note: free text box if customer answers 'yes' to Q5.

The customer may provide more details about why they may be seen by others as a couple.

FTB/CCS – not required

CA - required

6

Are you concerned about your safety if forms are issued to <NAME OF SHARER/S>?

To establish whether the customer has any safety concerns if the forms are issued to the sharer.

If safety concerns have been identified, the relevant forms (SS284 or SS293) are only to be issued to the customer and not the sharer

FTB/CCS – required

CA - required

Selected response(s)

Outcome

Partner

MOD P required

Immediate or Other Family Member

No forms required

LAQ set does not present

Non-Family Member

Responses to the LAQ, will determine if a Relationship details form (SS284/SS293) is required

Partner

Immediate or Other Family Member

MOD P required for partner

LAQ set does not present

Partner

Non-Family Member

MOD P required for partner

The LAQ set will present and must be completed with details of the non-family member

Immediate or Other Family Member

Non-Family Member

The LAQ set will present and must be completed with details of the non-family member

Responses to the LAQ, will determine if a Relationship Details (SS284/SS293) is required

Item

Action

1

Living Arrangements questions – QSS32 questionnaire template

A QSS32 questionnaire may be manually issued if more information is required from the customer to help determine if they share their accommodation.

The text for the free text paragraphs below is approved and must not be modified.

Create a QSS32, see Creating a manual letter or Online Advice (OLA), including within an existing activity.

• Letter code field, key ‘QSS32’

Complete all letter fields by entering the corresponding numbers for the required selection:

• NOMCLI field, select the appropriate addressee. Nominee = 1, Customer = 2
• DEBTBN field, select OTHER = 2
• UD.CLM field, select Otherwise = 2
• FRTX1 field, select Y=1
• Free Text Paragraph field, enter the following text that is formatted for the 75 character line limit in Customer First:

To ensure we pay you the correct rate, we need to know if you share your

accommodation. We consider you a sharer if you’re single and live with

another person who is 16 years or older and isn’t an immediate or other

family member (parent, step-parent, legal guardian, sibling, step-sibling,

child, adopted child, step-child, foster-child, grandparent, grandchild,

uncle, aunt, cousin or in-law) and you share at least 1 major area of

accommodation (i.e. kitchen, bedroom or bathroom). If you do share

your accommodation, we need to confirm your living arrangements.

• PLURAL field, select single = 1, plural = 2
• DAYS field, select within 14 days = 2
• WARN field, select Y=1
• CASURE field, select suspension = 2
• PPLACT field, select Null/Other = 2
• SSSAFA field, select SSlaw = 1
• CHAT field, select Teleservice No = 2
• Bank field, select Null = 2
• ANSIN field, select Asking questions = 1

Select free text fields as required. Note: only insert questions that are applicable to the customer’s circumstances.

FREE TEXT QUESTION A

Do you share your accommodation with someone that is 16 years of age or over who is not an immediate or other family member? If yes, continue to Q2. If no, skip Q2-7 and complete the declaration.

FREE TEXT QUESTION B

Provide the full name and age of each person you share with.

FREE TEXT QUESTION C

Have you shared accommodation at another address with anyone you share with? If yes, tell us which sharer.

FREE TEXT QUESTION D

Have you previously lived together as a couple (for example, married, de facto or in a registered relationship) with anyone you share with? If yes, tell us which sharer.

FREE TEXT QUESTION E

Do you share the parenting/guardianship of any children with anyone you share with? If yes, tell us which sharer.

FREE TEXT QUESTION F

Do you have any joint financial commitments (e.g. joint bank account, mortgage or other loan) with anyone you share with? If yes, tell us which sharer, the type and purpose of the financial commitment.

FREE TEXT QUESTION G

If you participate in activities with anyone you share with, are you considered to be a member of a couple? If yes, tell us which sharer and what activities you participate in together.

FREE TEXT QUESTION H

Would you be concerned about your safety if forms are issued to anyone you share with? If so, which sharer do you have safety concerns about?

Review the letter to make sure the content is correct.

Finalise and print the letter. Note: letter will be printed centrally.