Incorrect date of birth recorded 102-06010010
Expand allThis page contains details about fixing an incorrect date of birth (DOB) recorded for a customer or their child.
On this page
Customer queries DOB record
Table 1
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Step |
Action |
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1 |
Customer advises the DOB on their, or their child's, record is incorrect + Read more ... If the customer is:
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2 |
Customer advises that their, or their child's, DOB is recorded incorrectly + Read more ... Any possible DOB error on a Centrelink record must be investigated immediately, regardless of the method of customer contact. Check the customer’s record for evidence, see:
If a Commencement of Identity document issued by BDM or Department of Home Affairs is located and confirms an error with the DOB, correct the DOB on the record, see Table 2 > Step 1 If a Commencement of Identity document:
Record details of the conversation on a DOC/Note. |
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3 |
Customer disputes the official DOB recorded + Read more ... A customer's official DOB for Centrelink purposes is the date indicated on a Commencement of Identity document issued by:
Only the dates identified on a CoI document issued by BDM or Department of Home Affairs can be accepted as the official DOB. If a customer states that the DOB recorded on a FA081 for their child is incorrect, they will need to provide the child’s birth certificate. Note: the exception is where it has been established the birth is not registered. If a customer is unable to provide a document from BDM or Department of Home Affairs, see Verifying the date of birth or age of a customer or child. If the customer disputes the DOB Centrelink have recorded, then they will need to attend a service centre with an original CoI document as evidence of their correct DOB, for example, a:
If the customer provides an Australian Passport as proof of their official DOB, scan to record and email Customer Details for assessment. |
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4 |
Customer in a service centre with an original CoI document + Read more ... Is the customer in a service centre with original CoI document as evidence of their correct DOB?
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Correcting a DOB record
Table 2
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Step |
Action |
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1 |
Change the date of birth + Read more ... If the date of birth correction is for a:
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2 |
Change date of birth for FTB current child who entered the customer's care from DOB + Read more ... Use the correct Date of Receipt (DOR) for the correction. The DOR must be the date the correct proof of birth was provided. In Customer First, select the child from the Child Selection (CHS) screen and:
If the activity results in:
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3 |
Change date of birth for non-current FTB child or FTB current child who entered customer's care after DOB + Read more ... Use the correct Date of Receipt (DOR) for the correction. The DOR must be the date the correct proof of birth was provided. In Customer First, select the child from the Child Selection (CHS) screen and:
Note: there is no need to enter details in the Action field
If the activity results in:
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4 |
Change customer's date of birth + Read more ... There should only be one date of birth recorded for a customer. Action the coding below for all current Name Types (except Foreign Pension Name (FPN) where applicable) on the customer’s record. FPN name types are restricted to International Services staff and may contain different information. This information is not to be used for any other purposes. Use the correct Date of Receipt (DOR) for the correction. The DOR must be the date the correct proof of birth was provided. If correcting a Centrelink error, the DOR will be the date the initial proof was provided. To change a customer’s date of birth in Customer First, the following steps must be completed in the same activity:
If the activity results in:
Procedure ends here |
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5 |
Customer or child born in Australia + Read more ... Was the customer or child born in Australia or has their birth been registered with BDM?
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6 |
Australian customers and children + Read more ... The date BDM changed the DOB is the date of event which determines whether arrears are payable, or a debt must be investigated. For help, see:
Select finalise to complete the activity via the Assessment Results (AR) screen. All supporting documents must be scanned to the record and details recorded in a DOC, including:
Procedure ends here. |
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7 |
Overpayment or arrears when customer or child was born overseas + Read more ... The Department of Home Affairs is the only agency authorised to change an official DOB for customers born overseas. Note: the exception is if the customer was born overseas but their birth has been registered in Australia. The most common reason Department of Home Affairs change a DOB is for refugee migrants whose original DOB may have been assumed when official records were unavailable. The date Department of Home Affairs changed the DOB, is the date of event which determines whether arrears are payable, or an overpayment must be investigated. For help, see:
Select finalise to complete the activity via the Assessment Results (AR) screen. All supporting documents must be scanned to the record and details recorded in a DOC including:
Procedure ends here |