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Partner commencing or returning to work 102-09010010

This page contains information required from a customer when their partner, who is not receiving an income support payment, commences or returns to work and the effect it will have on their payment.

Coding employment income

Step	Action
1	Details of partner's employment + Read more ... Obtain the following details of partner's employment from the customer employer's ABN, name and address employer's phone number date employment income was paid gross employment income paid period the payment relates to (if longer than the customer's entitlement period) Ensure to record only the necessary employer details on a DOC. Genuine attempts must be made to transition customers to report via self service options before assisted reporting is completed, unless an Exception applies.
2	Partner becomes self-employed + Read more ... Has the customer's partner become self-employed? Yes, ensure the following tasks are performed: If involved as a sole trader or in a business issue a Module F - Business Details. See Completing the Business Details form (MOD F) Advise the customer that they will need to lodge a profit and loss statement for the partner, every 3 months Record the partner's employment income on the Real Estate Business Summary (REBS) screen, see Self-employed or employee Go to Step 4 No, go to Step 3
3	Partner is an employee + Read more ... Is the customer advising that their partner has been paid in a previous entitlement period? Yes, Record the partner's employment income via the Earnings and Reporting workflow in Process Direct. See Recording and correcting employment income details ensure the customer is placed on statement reporting. If not already required to report, see Reporting Screens tell the customer that they will need to report every 2 weeks on their entitlement period end date (EPED) go to Step 4 No, ensure the customer is placed on statement reporting. If not already required to report, see Reporting Screens tell the customer they will need to report on their next entitlement period end date (EPED) and every 2 weeks after that go to Step 4
4	Additional considerations + Read more ... Explain how the partner's income will affect the customer's payment. See: Allowance income and assets tests Income Test for partnered pension customers Disability Support Pension (DSP) If the partner's income precludes payment of the customer's DSP, the customer's DSP is to be cancelled, not suspended, after 12 fortnights at the nil rate. If the system will not cancel, the payment should be manually cancelled on the Benefit Action (BA) screen with a code of 'OTH'. A cancellation advice should be created using a Q134 letter and sent to the customer. Family payments Check if the customer needs to revise their current income estimate and advise choices available to help reduce the chance of an overpayment during the reconciliation process.