Pensioner Education Supplement (PES), ABSTUDY PES and Assistance for Isolated Children (AIC) PES cancellation, suspension and rejection codes 102-10010230

This document outlines the cancellation, suspension, and rejection codes for payments for Pensioner Education Supplement (PES), ABSTUDY PES and AIC PES. Refer to relevant procedures for processing details.

Cancellation, Suspension, Rejection Reason Codes (CSR)

This table describes the coding required on the Benefit Action (BA) screen when a decision is made to cancel, suspend, or reject a PES payment.

Note: Service Officers must document the relevant section of the legislation that applies to the Suspension/Cancellation/Rejection code. For further information, see Legislation.

Legend

• Reason Code = 3 letter code used on the ISS system to reject, suspend, or cancel
• Description = expanded meaning of the code
• Action
• REJ = rejection
• SUS = suspension
• CAN = cancellation
• Initiation
• Man = reasons that can be manually input on the Benefit Action (BA) screen
• Auto = automatically occurring CSRs (cannot be keyed manually)

Note:

• on the BA screen use the '?' in the cancellation reason field for an online list of codes
• PES payments can only be restored by the PES Smart Centre Processing Service or by staff with the appropriate PES skill tag in Service Delivery. A PES Restoration required Fast Note should be sent to the PES Smart Centre Processing team. Select Auto Text, use Students, ABSTUDY & Apprentices > Update > PES Restoration required > Confirm
• AIC PES payments can only be restored by AIC Smart Centre Processing teams. An AIC PES Restoration required Fast Note should be sent to the AIC Smart Centre Processing team. Select Auto Text, use Students, ABSTUDY & Apprentices > Update > AIC PES Restoration required > Confirm

  Reason Code	Description	Valid Action Codes	Initiation
  AED	Allowable time end date reached	CAN, REJ	Auto
  AGD	Does not meet age requirements	CAN, REJ	Auto
  AIR	Addition information required	CAN	Man
  APP	Full-time apprenticeship	CAN, REJ	Man
  C16	Dependent child has turned 16	CAN REJ	Auto
  CPP	Customer on precluding payment	CAN, REJ	Man
  CQP	Qualifying payment not current	CAN, SUS, REJ	Auto, Man
  CST	Cancelled - sales tax exemption	REJ	Man
  DEA	Death of customer	CAN, REJ	Auto
  DNC	Did not commence studying	CAN, SUS, REJ	Man
  DOP	Departure overseas permanently	CAN, REJ	Man
  DOT	Departure/absence overseas temporary	CAN, REJ	Man
  EDR	End date reached	CAN, REJ	Auto
  FAI	Failed to attend interview	CAN, SUS, REJ	Man
  FRC	Fail to reply to correspondence	CAN, SUS, REJ	Man
  FSD	Fail to supply documents	CAN, SUS, REJ	Man, Auto
  IMP	Customer in prison	CAN, SUS, REJ	Man
  ITO	Interstate transfer out	CAN, REJ	Auto
  LNK	Special Benefit customer linked	CAN, REJ	Auto
  LNK	Special Benefit customer linked	CAN, REJ	Auto
  LRV	Late return from vacation	SUS	Man
  MDC	Masters or Doctorate Complete	CAN, REJ	Man
  MOD	Masters or Doctorate	CAN, REJ	Auto MDC should be used. Do not use MOD.
  NAC	Enrolled in unapproved course	CAN, REJ	Man
  NAI	Not an approved institution	CAN, SUS, REJ	Man
  NAS	Not a student	CAN, REJ	Man
  NAU	Not residing in Australia	CAN, REJ	Auto Only restore if cancellation was due to an error and the error is corrected.
  NDE	No dependent children	CAN, REJ	Auto
  NES	Not sufficient study	CAN, REJ	Auto
  NGI	Not geographically isolated	CAN, REJ	AIC only Auto
  NIA	Not located in Australia	CAN, REJ	Auto Only restore if cancellation was due to an error and the error is corrected.
  NMG	Customer is new migrant - 2 year waiting period	REJ	Man
  NPO	DSP/PPS secondary/tertiary student	REJ, CAN	AIC only Only DSP/PPS primary or ungraded students are eligible for AIC.
  NPV	No permanent visa	CAN, REJ	Auto Only restore if cancellation was due to an error and the error is corrected. For customers who have had their payment/concession card cancelled or suspended due to a lack of residence and the Country of Residence (CRES) screen shows they have been residing in Australia on and before 1 September 1994, Smart Centre Call Service Officer can update the RSLEG screen with the Visa Sub Class code 111 and Grant Date: field as date of arrival in order to restore the payment.
  NRQ	Not residentially qualified	CAN, REJ	Man Only restore if cancellation was due to an error and error is corrected.
  NSV	Non-protected SCV holder	CAN, REJ	Auto Only restore if cancellation was due to an error and the error is corrected.
  NW2	Residency less than 104 weeks	CAN, REJ	Auto Only restore if cancellation was due to an error and the error was corrected.
  NWA	NARWP assessment not met	CAN, REJ	Auto Only restore if cancellation was due to an error and the error was corrected.
  O13	Overseas 13 weeks	SUS, CAN	Auto Note: this code does not apply for departures on or after 1 January 2013.
  O6W	Customer overseas more than six weeks	SUS, CAN	Auto May be restored with a gap in payment under certain conditions, see Returning to Australia.
  OTH	Other	CAN, SUS, REJ	Man
  OVP	Overpayment investigation	SUS	Man
  POE	Proof of enrolment not provided	CAN, SUS	Man Do not use as a rejection reason when processing a new claim.
  PDD	No payment destination details	SUS, REJ	Auto
  PSY	Customer in mental institution	CAN, SUS, REJ	Man
  RDC	Returned direct credit payment	SUS, REJ	Man
  RSC	Receiving a scholarship	CAN, REJ	Auto
  S21	PES student turned 21 years	REJ, CAN	AIC only Auto age processing
  SCS	Student has ceased studying	CAN, REJ	Auto
  SUH	Not entitled to STARTUP-HELP	CAN, REJ	Auto, Man Cancellation SUH can be manually restored if entitlement to a STARTUP-HELP loan is verified. See Startup Year Courses.
  U25	Under 25% study	CAN, REJ	Auto, Man
  WTW	Welfare to Work (for one of the following reasons: cancellation of their original qualifying payment of Disability Support Pension (DSP) or Parenting Payment Single (PPS), or transfer of their Youth Allowance (YA) (job seeker) to JobSeeker Payment (JSP) when they turn 21 years of age.)	CAN	Auto
  WUK	Whereabouts unknown	CAN, SUS, REJ	Auto