Pensioner Education Supplement (PES), ABSTUDY PES and Assistance for Isolated Children (AIC) PES cancellation, suspension and rejection codes 102-10010230
Expand allThis document outlines the cancellation, suspension and rejection codes for payments for Pensioner Education Supplement (PES), ABSTUDY PES and AIC PES. Refer to relevant procedures for processing details.
Cancellation, Suspension, Rejection Reason Codes (CSR)
This table describes the coding required on the Benefit Action (BA) screen when a decision is made to cancel, suspend, or reject a PES payment.
Note: Service Officers must document the relevant section of the legislation that applies to the Suspension/Cancellation/Rejection code. For further information, see Legislation.
Legend
- Reason Code = 3 letter code used on the ISS system to reject, suspend or cancel
- Description = expanded meaning of the code
- Action
- REJ = rejection
- SUS = suspension
- CAN = cancellation
- Initiation
- Man = reasons that can be manually input on the Benefit Action (BA) screen
- Auto = automatically occurring CSRs (cannot be keyed manually)
Note:
- on the BA screen use the '?' in the cancellation reason field for an online list of codes
- PES payments can only be restored by the PES Smart Centre Processing Service or by staff with the appropriate PES skill tag in Service Delivery. A PES Restoration required Fast Note should be sent to the PES Smart Centre Processing team. Select Auto Text > Students, ABSTUDY & Apprentices > Update > PES Restoration required > Confirm
- AIC PES payments can only be restored by AIC Smart Centre Processing teams. An AIC PES Restoration required Fast Note should be sent to the AIC Smart Centre Processing team. Select Auto Text > Students, ABSTUDY & Apprentices > Update > AIC PES Restoration required > Confirm
|
Reason Code |
Description |
Valid Action Codes |
Initiation |
|
AED |
Allowable time end date reached |
CAN, REJ |
Auto |
|
AGD |
Doesn't meet age requirements |
CAN, REJ |
Auto |
|
AIR |
Addition information required |
CAN |
Man |
|
APP |
Full-time apprenticeship |
CAN, REJ |
Man |
|
C16 |
Dependent child has turned 16 |
CAN REJ |
Auto |
|
CPP |
Customer on precluding payment |
CAN, REJ |
Man |
|
CQP |
Qualifying payment not current |
CAN, SUS, REJ |
Auto, Man |
|
CST |
Cancelled - sales tax exemption |
REJ |
Man |
|
DEA |
Death of customer |
CAN, REJ |
Auto |
|
DNC |
Did not commence studying |
CAN, SUS, REJ |
Man |
|
DOP |
Departure overseas permanently |
CAN, REJ |
Man |
|
DOT |
Departure/absence overseas temporary |
CAN, REJ |
Man |
|
EDR |
End date reached |
CAN, REJ |
Auto |
|
FAI |
Failed to attend interview |
CAN, SUS, REJ |
Man |
|
FRC |
Fail to reply to correspondence |
CAN, SUS, REJ |
Man |
|
FSD |
Fail to supply documents |
CAN, SUS, REJ |
Man, Auto |
|
IMP |
Customer in prison |
CAN, SUS, REJ |
Man |
|
ITO |
Interstate transfer out |
CAN, REJ |
Auto |
|
LNK |
Special Benefit customer linked |
CAN, REJ |
Auto |
|
LNK |
Special Benefit customer linked |
CAN, REJ |
Auto |
|
LRV |
Late return from vacation |
SUS |
Man |
|
MDC |
Masters or Doctorate Complete |
CAN, REJ |
Man |
|
MOD |
Masters or Doctorate |
CAN, REJ |
Auto
|
|
NAC |
Enrolled in unapproved course |
CAN, REJ |
Man |
|
NAI |
Not an approved institution |
CAN, SUS, REJ |
Man |
|
NAS |
Not a student |
CAN, REJ |
Man |
|
NAU |
Not residing in Australia |
CAN, REJ |
Auto
|
|
NDE |
No dependent children |
CAN, REJ |
Auto |
|
NES |
Not sufficient study |
CAN, REJ |
Auto |
|
NGI |
Not geographically isolated |
CAN, REJ |
AIC only Auto |
|
NIA |
Not located in Australia |
CAN, REJ |
Auto
|
|
NMG |
Customer is new migrant - 2 year waiting period |
REJ |
Man |
|
NPO |
DSP/PPS secondary/tertiary student |
REJ, CAN |
AIC only Only DSP/PPS primary or ungraded students are eligible for AIC. |
|
NPV |
No permanent visa |
CAN, REJ |
Auto
|
|
NRQ |
Not residentially qualified |
CAN, REJ |
Man
|
|
NSV |
Non-protected SCV holder |
CAN, REJ |
Auto
|
|
NW2 |
Residency less than 104 weeks |
CAN, REJ |
Auto Only restore if cancellation was due to an error and the error was corrected. |
|
NWA |
NARWP assessment not met |
CAN, REJ |
Auto Only restore if cancellation was due to an error and the error was corrected. |
|
O13 |
Overseas 13 weeks |
SUS, CAN |
Auto Note: this code does not apply for departures on or after 1 January 2013. |
|
O6W |
Customer overseas more than six weeks |
SUS, CAN |
Auto May be restored with a gap in payment under certain conditions, see Returning to Australia. |
|
OTH |
Other |
CAN, SUS, REJ |
Man |
|
OVP |
Overpayment investigation |
SUS |
Man |
|
POE |
Proof of enrolment not provided |
CAN, SUS |
Man
|
|
PDD |
No payment destination details |
SUS, REJ |
Auto |
|
PSY |
Customer in mental institution |
CAN, SUS, REJ |
Man |
|
RDC |
Returned direct credit payment |
SUS, REJ |
Man |
|
RSC |
Receiving a scholarship |
CAN, REJ |
Auto |
|
S21 |
PES student turned 21 years |
REJ, CAN |
AIC only Auto age processing |
|
SCS |
Student has ceased studying |
CAN, REJ |
Auto |
|
SUH |
Not entitled to STARTUP-HELP |
CAN, REJ |
Auto/Man Cancellation SUH can be manually restored if entitlement to a STARTUP-HELP loan is verified. See Startup Year Courses |
|
U25 |
Under 25% study |
CAN, REJ |
Auto, Man |
|
WTW |
Welfare to Work (for one of the following reasons:
|
CAN |
Auto |
|
WUK |
Whereabouts unknown |
CAN, SUS, REJ |
Auto |
MDC should be used. Do not use MOD.