Pensioner Education Supplement (PES), ABSTUDY PES and Assistance for Isolated Children (AIC) PES cancellation, suspension and rejection codes 102-10010230
Expand allThis document outlines the cancellation, suspension, and rejection codes for payments for Pensioner Education Supplement (PES), ABSTUDY PES and AIC PES. Refer to relevant procedures for processing details.
Cancellation, Suspension, Rejection Reason Codes (CSR)
This table describes the coding required on the Benefit Action (BA) screen when a decision is made to cancel, suspend, or reject a PES payment.
Note: Service Officers must document the relevant section of the legislation that applies to the Suspension/Cancellation/Rejection code. For further information, see Legislation.
Legend
- Reason Code = 3 letter code used on the ISS system to reject, suspend, or cancel
- Description = expanded meaning of the code
- Action
- REJ = rejection
- SUS = suspension
- CAN = cancellation
- Initiation
- Man = reasons that can be manually input on the Benefit Action (BA) screen
- Auto = automatically occurring CSRs (cannot be keyed manually)
Note:
- on the BA screen use the '?' in the cancellation reason field for an online list of codes
- PES payments can only be restored by the PES Smart Centre Processing Service or by staff with the appropriate PES skill tag in Service Delivery. A PES Restoration required Fast Note should be sent to the PES Smart Centre Processing team. Select Auto Text, use Students, ABSTUDY & Apprentices > Update > PES Restoration required > Confirm
-
AIC PES payments can only be restored by AIC Smart Centre Processing teams. An AIC PES Restoration required Fast Note should be sent to the AIC Smart Centre Processing team. Select Auto Text, use Students, ABSTUDY & Apprentices > Update > AIC PES Restoration required > Confirm
Reason Code
Description
Valid Action Codes
Initiation
AED
Allowable time end date reached
CAN, REJ
Auto
AGD
Does not meet age requirements
CAN, REJ
Auto
AIR
Addition information required
CAN
Man
APP
Full-time apprenticeship
CAN, REJ
Man
C16
Dependent child has turned 16
CAN REJ
Auto
CPP
Customer on precluding payment
CAN, REJ
Man
CQP
Qualifying payment not current
CAN, SUS, REJ
Auto, Man
CST
Cancelled - sales tax exemption
REJ
Man
DEA
Death of customer
CAN, REJ
Auto
DNC
Did not commence studying
CAN, SUS, REJ
Man
DOP
Departure overseas permanently
CAN, REJ
Man
DOT
Departure/absence overseas temporary
CAN, REJ
Man
EDR
End date reached
CAN, REJ
Auto
FAI
Failed to attend interview
CAN, SUS, REJ
Man
FRC
Fail to reply to correspondence
CAN, SUS, REJ
Man
FSD
Fail to supply documents
CAN, SUS, REJ
Man, Auto
IMP
Customer in prison
CAN, SUS, REJ
Man
ITO
Interstate transfer out
CAN, REJ
Auto
LNK
Special Benefit customer linked
CAN, REJ
Auto
LNK
Special Benefit customer linked
CAN, REJ
Auto
LRV
Late return from vacation
SUS
Man
MDC
Masters or Doctorate Complete
CAN, REJ
Man
MOD
Masters or Doctorate
CAN, REJ
Auto
MDC should be used. Do not use MOD.NAC
Enrolled in unapproved course
CAN, REJ
Man
NAI
Not an approved institution
CAN, SUS, REJ
Man
NAS
Not a student
CAN, REJ
Man
NAU
Not residing in Australia
CAN, REJ
Auto
Only restore if cancellation was due to an error and the error is corrected.Whether a customer is residing in Australia is a discretionary decision. See Deciding if a customer is residing in Australia.
NDE
No dependent children
CAN, REJ
Auto
NES
Not sufficient study
CAN, REJ
Auto
NGI
Not geographically isolated
CAN, REJ
AIC only
Auto
NIA
Not located in Australia
CAN, REJ
Auto
Only restore if cancellation was due to an error and the error is corrected.NMG
Customer is new migrant - 2 year waiting period
REJ
Man
NPO
DSP/PPS secondary/tertiary student
REJ, CAN
AIC only
Only DSP/PPS primary or ungraded students are eligible for AIC.
NPV
No permanent visa
CAN, REJ
Auto
Only restore if cancellation was due to an error and the error is corrected.For customers who have had their payment/concession card cancelled or suspended due to a lack of residence and the Country of Residence (CRES) screen shows they have been residing in Australia on and before 1 September 1994, Smart Centre Call Service Officer can update the RSLEG screen with the Visa Sub Class code 111 and Grant Date: field as date of arrival in order to restore the payment.NRQ
Not residentially qualified
CAN, REJ
Man
Only restore if cancellation was due to an error and error is corrected.NSV
Non-protected SCV holder
CAN, REJ
Auto
Only restore if cancellation was due to an error and the error is corrected.NW2
Residency less than 104 weeks
CAN, REJ
Auto
Only restore if cancellation was due to an error and the error was corrected.
NWA
NARWP assessment not met
CAN, REJ
Auto
Only restore if cancellation was due to an error and the error was corrected.
O13
Overseas 13 weeks
SUS, CAN
Auto
Note: this code does not apply for departures on or after 1 January 2013.
O6W
Customer overseas more than six weeks
SUS, CAN
Auto
May be restored with a gap in payment under certain conditions, see Returning to Australia.
OTH
Other
CAN, SUS, REJ
Man
OVP
Overpayment investigation
SUS
Man
POE
Proof of enrolment not provided
CAN, SUS
Man
Do not use as a rejection reason when processing a new claim.PDD
No payment destination details
SUS, REJ
Auto
PSY
Customer in mental institution
CAN, SUS, REJ
Man
RDC
Returned direct credit payment
SUS, REJ
Man
RSC
Receiving a scholarship
CAN, REJ
Auto
S21
PES student turned 21 years
REJ, CAN
AIC only
Auto age processing
SCS
Student has ceased studying
CAN, REJ
Auto
SUH
Not entitled to STARTUP-HELP
CAN, REJ
Auto, Man
Cancellation SUH can be manually restored if entitlement to a STARTUP-HELP loan is verified. See Startup Year Courses.
U25
Under 25% study
CAN, REJ
Auto, Man
WTW
Welfare to Work (for one of the following reasons:
- cancellation of their original qualifying payment of Disability Support Pension (DSP) or Parenting Payment Single (PPS), or
- transfer of their Youth Allowance (YA) (job seeker) to JobSeeker Payment (JSP) when they turn 21 years of age.)
CAN
Auto
WUK
Whereabouts unknown
CAN, SUS, REJ
Auto