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Data Quality Unit (DQU) CLI/MLC process for multiples 102-13040000

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For Data Quality Unit (DQU) staff only.

This document outlines the steps for Data Quality Unity (DQU) staff to process CLI/MLC activities for newly created Centrelink Customer Reference Numbers (CRN).

For Service Officers located outside DQU, refer to Initial remediation on a multiple or intertwined Centrelink Customer Reference Number (CRN).

CLI/MLC activities

When a new CRN is created, the details of that record are automatically checked against existing records with same or similar details. When a potential match is found, a CLI/MLC activity is created.

Centrelink Multiple Match List (MML) screen

Intertwined Centrelink records

Initial remediation on a multiple or intertwined Centrelink Customer Reference Number (CRN)

Centrelink customer has multiple Customer References Numbers (CRN)