Determining and reviewing an exclusion from automatically triggered Vulnerable Welfare Payment Recipient (VWPR) Youth enhanced Income Management by social workers 103-01180040
For Services Australia social workers only
This document outlines how social workers assess and record exclusions for customers automatically triggered for the VWPR Youth enhanced IM measures.
On this page:
Determining an exclusion from VWPR Youth enhanced IM
Reviewing a social worker determined exclusion from VWPR Youth enhanced IM
VWPR Youth exclusion
Table 1
Step |
Action |
1 |
Customer's right to request an exclusion from VWPR Youth + Read more ... Customers who do not meet the criteria for exclusions from automatically triggered VWPR Youth enhanced Income Management can still request an exclusion from VWPR Youth. If a customer requests an exclusion from VWPR Youth, this must be assessed, and the outcome documented. |
2 |
Enhanced IM check + Read more ... In Process Direct, go to the Enhanced Income Management Summary (EIMS) screen to check if the customer is on VWPR Youth (Crisis, UTLAH or Special Benefit) enhanced IM. Is the customer on VWPR Youth (Crisis, UTLAH or Special Benefit) enhanced IM?
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Determining an exclusion from VWPR Youth enhanced IM
Table 2
Step |
Action |
1 |
Exclusions for the automatically triggered VWPR Youth enhanced IM + Read more ... To record an exclusion, the customer must be on, or eligible for, auto triggered VWPR Youth enhanced IM as they are aged:
To create a new exclusion there must not be a current or pending (incomplete) exclusion on the customer's record. Note:
For more details about:
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2 |
Exclusion due to enhanced IM placing a customer’s mental, physical or emotional wellbeing at risk + Read more ... Customers may be temporarily excluded from the VWPR Youth enhanced IM measure if a social worker determines enhanced IM would place the customer’s mental, physical or emotional wellbeing at risk, if:
For these exclusions complete the following (both grant and reject decisions):
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3 |
Not Practicable Exclusions + Read more ... Select from the below options: Not Practicable - <25% of max payment + Read more ... Customers are automatically granted an exclusion from VWPR Youth enhanced IM if they have received less than 25% of their maximum basic rate of payment for 4 out of the last 6 fortnights. Non-Payment Periods or reduced rates of payment due to non-compliance are not included when determining eligibility. Where an exclusion has not been granted, but a customer believes they meet the criteria, enhanced IM processing Service Officers who have additional ISP access and have been trained in manual processes are responsible for determining an exclusion from VWPR Youth enhanced Income Management. Create an MFU. If speaking with the customer, confirm customer details are correct on the Telephone Details Summary (TDS) screen and tell them a Service Officer will call in the next 2 business days from a private number.
The review will mature on the Due Date coded in the RVR activity. Workload Management will allocate the review for manual action. Procedure ends here. Not Practicable - Support and Demonstrated Capacity + Read more ... A social worker may determine the customer is eligible for an exclusion from VWPR Youth enhanced IM if the customer has been on enhanced IM for 12 months, and they have:
Complete the following (both grant and reject decisions):
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4 |
Contact the customer + Read more ... Social worker should contact the customer to discuss the exclusion decision outcome. Two genuine attempts to contact the customer must be made to inform them of the decision.
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5 |
DOC Customer First + Read more ... In Customer First, record details on a DOC using Fast Note - select Auto text, use enhanced Income Management > Exclusions > VWPR Youth SW exclusion decision/review. Delete all non-applicable text in the template. Note: customers granted an exclusion from VWPR Youth by a social worker (detrimental or impracticable), will be ineligible to commence enhanced IM under the Compulsory enhanced IM (CeIM) measure during the exclusion period. |
Reviewing a social worker determined exclusion from VWPR Youth enhanced IM
Table 3
Step |
Action |
1 |
Review of VWPR Youth enhanced IM exclusion granted by a social worker + Read more ... Customers granted an exclusion from VWPR Youth by a social worker will be ineligible to commence enhanced IM under the measure of Compulsory enhanced IM (CeIM) during this period. Due to current system limitations, when a social worker grants an exclusion from VWPR Youth enhanced IM, an ineligibility assessment is coded to end the customer’s VWPR Youth participation. This ensures the customer does not commence enhanced IM under VWPR, DEY or LTWPR during the exclusion period. At the end of the exclusion period the social worker needs to review the customer’s circumstances to determine if the exclusion no longer applies. Workload Manager will allocate Manual Follow Up (MFU) for 35 Day eIM pre-end date - VWPR Notice. View the MFU activity notes, which will advise that the social worker determined exclusion from VWPR Youth is due to end and requires review by a social worker. Take note of the exclusion end date in the notes. |
2 |
Review of customer’s circumstances + Read more ... The social worker should review the original decision document to determine the reason the customer’s exclusion was granted. If the exclusion was granted due to:
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3 |
Detrimental - placing a customer's mental, physical, or emotional wellbeing at risk + Read more ... The customer was temporarily excluded from the VWPR Youth enhanced IM measure as the social worker determined enhanced IM would place the customer's mental, physical, or emotional wellbeing at risk. For example:
Does the social worker review determine the customer’s current circumstances continue to place the customer's mental, physical, or emotional wellbeing at risk?
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4 |
Not Practicable - Support and Demonstrated Capacity + Read more ... The customer was temporarily excluded from VWPR Youth enhanced IM measure as the social worker determined the customer was on VWPR Youth Income Management for 12 months, and they have:
Does the social worker review determine it is not practicable for the customer to be on enhanced IM?
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5 |
Create a new MFU - VWPR Youth exclusion review + Read more ... Due to current system limitations a new MFU will be required to review the customer’s circumstances again in 12 months to allow the social worker to determine if the exclusion no longer applies.
The review will mature on the Due Date coded in the RVR activity. Workload Management will allocate the review for manual action. |
6 |
Create MFU - VWPR Youth exclusion end + Read more ... As the outcome of the review is to end the VWPR Youth – detrimental wellbeing exclusion the social worker will need to create an ‘END date review’ MFU
The review will mature on the Due Date coded in the RVR activity. Workload Management will allocate the review for manual action. |
7 |
DOC Customer First + Read more ... In Customer First, record details on a DOC using Fast Note - select Auto text, use enhanced Income Management > Exclusions > VWPR Youth SW exclusion decision/review. Remove decision/review details that are not applicable and document the outcome of the review. |