Payee for Assistance for Isolated Children (AIC) 103-04010080

Assistance for Isolated Children (AIC) allowances can be paid directly to:

• the applicant, or
• to a third party nominated by the applicant, for example the school, a private board provider or the student

For a new claim, check the Claim for Assistance for Isolated Children (AIC) form (SY040) to see where the applicant has requested AIC payments to be sent.

Applicants currently receiving AIC who contact to advise a change to their account details, must be able to provide all the details of the existing bank account before the payment destination can be changed.

The Payment Instruction Summary (PIPS) screen shows a history of all payees that have currently or previously had payments directed to them

Does a previously recorded payment destination need to be updated?

• Yes, to:
• update a current payment destination, go to Step 3
• action a returned payment, see Reissue a payment returned from a financial institution - includes deceased customers
• No, a new payment destination is required. For payments to be directed to:
• an organisation, go to Step 4
• an individual, go to Step 2

The payee details on the Payment Instructions Payee Details (PIPD) screen must be who the applicant has nominated to be the payee. This could be, for example, the applicant, partner, student or another individual.

On the Payment Instructions (PIPI) screen:

• key 'S' against the DefaultPayee
• select Continue to display the Payment Instruction Summary (PIPS) screen

Is there an existing payee showing on the PIPS screen?

• Yes, go to Step 3
• No, add a new payee:
• on the PIPS screen, key 'Y' in the Add New Payee: field
• select Continue
• on the PIPD screen, complete the following fields:
  Surname:
  First Name:
  Title:
  Applicant: key 'Y' if the payee is the applicant, otherwise key 'N'
  Address, Suburb/Town, State and Postcode: key the applicant's home or postal (if relevant) address
  Financial Inst Code:
  Account Number:
  Account Title:
• key 'I' in the Action: field
• select Continue
• finalise the activity on the Assessment Results (AR) screen
• record details on a DOC

Procedure end here.

To update a current payment destination:

• go to the Payment Instructions (PIPI) screen
• key 'S' against the DefautPayee and select Continue to display the Payment Instructions Summary (PIPS) screen
• key 'S' against the existing payee and select Continue to display the Payment Instructions Payee Details (PIPD) screen
• on the PIPD screen, update the following fields with the new payee details:
• Surname:
• First Name:
• Title:
• Applicant: key 'Y' if the payee is the applicant, otherwise key 'N'
• Address, Suburb/Town, State and Postcode: code the applicant's home or postal (if relevant) address
• Financial Inst Code:
• Account Number:
• Account Title:
• key 'C' in the Action: field and select Continue
• finalise the activity on the Assessment Results (AR) screen
• record details on a DOC

Procedure end here.

To direct the payment to an organisation:

• go to the Payment Instructions (PIPI) screen
• key 'O' against the DefaultPayee
• select Continue
• press [Enter] to display the Organisation Name Search (!ON) screen
• search for the provider using their Name or CRN
  Note: key the provider's exact name or partial name with an asterisk (*) at the end. The asterisk acts as a wildcard to search for matches similar to what was keyed
• in Stakeholder Code field, key 'CEP'
• select Continue
• select the appropriate payee on the Organisation List (!OL) screen
• select Continue
• check the correct payee is selected on the Organisation Details (!ORD) screen
• select Continue
• check the details on the PIPI screen are correct
• finalise the activity on the AR screen
• record details on a DOC

If the Organisation record cannot be found, see Creating and updating Organisation records for ABSTUDY and Assistance for Isolated Children (AIC) purposes.

Procedure ends here.