Payee for Assistance for Isolated Children (AIC) 103-04010080

Assistance for Isolated Children (AIC) allowances can be paid directly to:

• the applicant, or
• to a third party nominated by the applicant, for example the school, a private board provider or the student

For a new claim, check the Claim for Assistance for Isolated Children (AIC) form (SY040) to see where the applicant has requested AIC payments to be sent.

Applicants currently receiving AIC who request a change to their account details, must be able to provide all existing bank account details before the payment destination can be changed.

The Payment Instruction Summary (PIPS) screen shows a history of all payees that have currently or previously had payments directed to them

Does a previously recorded payment destination need to be updated?

• Yes, to:
• update bank account details for an individual, go to Step 5
• update bank account details for an organisation, see Creating and updating Organisation records for ABSTUDY and Assistance for Isolated Children (AIC) purposes. Procedure ends here
• change the payee from an organisation to an individual, go to Step 3
• action a returned payment, see Reissue a payment returned from a financial institution - includes deceased customers
• No, a new payment destination is required. For payments to be directed to:
• an organisation, go to Step 6
• an individual, go to Step 2

The payee details on the Payment Instructions Payee Details (PIPD) screen must be who the applicant has nominated to be the payee. The payee may be, the applicant, partner, student or another individual.

On the Payment Instructions (PIPI) screen:

• key 'S' against the DefaultPayee
• select Continue to show the Payment Instruction Summary (PIPS) screen

Are the payee details showing on the PIPS screen?

• Yes, go to Step 5
• No, go to Step 4

Where an applicant requests for payments to be changed from being made to an individual to an organisation (or vice versa), the timing of when the update can be actioned depends on whether the payment to be altered is in:

• the current entitlement period, or
• a future entitlement period

Is the payment requiring an update within the current entitlement period?

• Yes, to add:
• organisation payee details, go to Step 6
• individual payee details, go to Step 4
• No, the update cannot be actioned and a review for the relevant entitlement period is required. Go to Step 7

To add new individual payee details:

• On the Payment Instructions Summary (PIPS) screen, key 'Y' in the Add New Payee: field
• select Continue
• On the Payment Instructions Payee Details (PIPD) screen, complete the following fields:
• Surname:
• First Name:
• Title:
• Applicant: key 'Y' if the payee is the applicant, otherwise key 'N'
• Address, Suburb/Town, State and Postcode: key the applicant's home or postal (if relevant) address
• Financial Inst Code:
• Account Number:
• Account Title:
• key 'I' in the Action: field
• select Continue
• Finalise the activity on the Assessment Results (AR) screen
• Record details on a DOC

Procedure end here.

To update a current payment destination:

• Go to the Payment Instructions (PIPI) screen
• Key 'S' against the DefautPayee and select Continue to display the Payment Instructions Summary (PIPS) screen
• Key 'S' against the existing payee and select Continue to display the Payment Instructions Payee Details (PIPD) screen
• On the PIPD screen, update the following fields with the new payee details:
• Surname:
• First Name:
• Title:
• Applicant: key 'Y' if the payee is the applicant, otherwise key 'N'
• Address, Suburb/Town, State and Postcode: code the applicant's home or postal (if relevant) address
• Financial Inst Code:
• Account Number:
• Account Title:
• Key 'C' in the Action: field and select Continue
• Finalise the activity on the Assessment Results (AR) screen
• Record details on a DOC

Procedure end here.

To direct the payment to an organisation:

• Go to the Payment Instructions (PIPI) screen
• Key 'O' against the DefaultPayee
• Select Continue
• Press [Enter] to display the Organisation Name Search (!ON) screen
• Search for the provider using their Name or CRN
  Note: key the provider's exact name or partial name with an asterisk (*) at the end. The asterisk acts as a wildcard to search for matches similar to what was keyed
• In Stakeholder Code field, key 'CEP'
• Select Continue
• Select the appropriate payee on the Organisation List (!OL) screen. If the Organisation record cannot be found, see Creating and updating Organisation records for ABSTUDY and Assistance for Isolated Children (AIC) purposes
• Select Continue
• Check the correct payee is selected on the Organisation Details (!ORD) screen
• Select Continue
• Check the details on the PIPI screen are correct
• Finalise the activity on the AR screen
• Record details on a DOC

Procedure ends here.

For future changes to payee type, create a manual review in Customer First:

• On the Review Registration (RVR) screen, complete the fields as follows.
• Service Reason: EIS
• Review Reason: REV (Manual Review)
• Due Date: date the change is to be actioned
• Source: INT
• Date of Receipt: Today's date
• Notes: Payment destination update required to change payment from an individual to an organisation/organisation to an individual (delete selection not required), return to OB 103-04010080 to action MFU. Payment to be directed to INSERT ORG NAME & CRN.
• Keywords: REVAIC
• Workgroup: Leave blank
• Position: Leave blank
• Transfer to Region: LPT

The review will mature on the Due Date coded in the RVR activity. Workload Management will allocate the review for manual action.

Procedure ends here.