Issuing a one-off payment or arrears to a Centrelink beneficiary outside Australia 103-04020010

Item

Description

Overseas Payment Voucher (OPV)

Historically, an overseas payment voucher was used to issue arrears to a customer, former customer or executor of an estate who were living outside of Australia and did not receive a current payment from Centrelink.

An OPV:

• was issued in a form of a cheque. It would be issued by Citibank in the United States of America to an overseas address
• was only able to be issued by CIS.

To issue an OPV, the Payment Suite - International script had to be run.

This script is no longer to be used

Item

Description

Notice to prepare a Refund Account (SF030)

Where the customer is deceased or the record is cancelled, and any arrears are owed to the customer/former customer/third party, then an SF030 form is to be completed.

The SF030 form requires:

• the reason payment is being requested
• the amount to be paid
• to whom it will be issued to, including overseas bank account details

Payment is issued through the Essentials system (SAP GUI) by the Zone Tas Finance team.

Further information: How to prepare the Refund request form

The SF030 is located on the Intranet

Centrelink System

Action

Customer Record (CR)

In a new DOC, record:

• Ext Detail: VS One-Off Payment Request
• In the Txt: field record:
• Payment type:
• The date of the returned payment(s):
• Amount of payment and calculation of amount including components:
• Name of recipient:
• Recipient’s address:
• Recipient’s telephone number:
• Country recipient wants to be paid to:
• Reason why making the payment:
• Keywords: field is to be recorded with keywords 'BAY4' and 'RGNWTW' only if DOC is being transferred to CIS.

Customer First (CF)

Create an open work item using the Fast Note workflow with the following information:

• Auto Text > Centrelink International Services > Update >OVS One-Off Payment Request
• Select Confirm

Record:

• Payment type:
• The date of the returned payment(s):
• Amount of payment and calculation of amount including components:
• Name of recipient:
• Recipient’s address:
• Recipient’s telephone number:
• Country recipient wants to be paid to:
• Reason why making the payment:

Item

Description

Open Snipping Tool

Press the Start button and enter Snip & Sketch in the search field.

Capture a snip

Press the New button to start snipping with the snipping bar.   

The snipping bar allows you to capture the following types of snips:

• Rectangular snip. Drag the cursor around an object to form a rectangle
• Free-form snip. Draw a free-form shape around an object
• Full-screen snip. Capture the entire screen

Once an area of the screen is snipped, the snipped image is added to the clipboard and it can be pasted immediately in the email.

A screen prompt will also allow the screenshot to be saved.