Replacing payment made to a deceased customer where payment was returned from financial institution 103-04040030

This procedure is no longer current.
It has been replaced by Reissue a payment returned from a financial institution – includes deceased customers.
This page will be removed in approximately one month.
Contact Operational.Blueprint to request historical content.

This document outlines the procedure to replace a payment made to a deceased customer where the payment was returned from the financial institution. Services Australia has a responsibility to make sure that the customer's payment is replaced (if eligible) as quickly as possible.