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Using the Payment Adjustment (PYAJ) screen 103-04040080



Forms

Notice to prepare a Refund Account (SF030)

Contact details

Financial Shared Services

ICT Security Portal (ISP)

mySupport

mySupport > Issues relating to Payment Support

Below is a list of mySupport forms that are used for reporting issues to the relevant business team.

mySupport form

Description

Support when assisting ageing customers

Use this form to report issues relating to payments and concessions for ageing customers.

Support when assisting customers with health and disability

Use this form to report issues related to payments and concessions for health, disability and caring.

Support when assisting customers in a crisis or an emergency

Use this form to report issues related to payments for crises and emergencies for example Australian Government Disaster Recovery Payment (AGDRP), Crisis Payment, Special Benefit (SpB) etc.

Support when assisting students

Use this form to report issues relating to student payments and concessions.

Support when assisting families

Use this form to report issues relating to payments and concessions for parents and families with children.

Support when assisting customers who are looking for work

Use this form to report issues relating to payments and concessions for job seekers.