Request the return of a payment made to an incorrect recipient 103-04040110

Financial Institutions with Processing Centres

Table 1: the following financial institutions do not accept mail to individual branches. All RFR related correspondence is to be delivered to the following central addresses.

Code	Financial Institution	Address
ANZ020	ANZ Bank	Deceased Customers ANZ Bank Deceased Estates PO BOX 585 Collins Street West Melbourne VIC 8007 Incorrect third party accounts Attention: Customer Investigations Level 5/75 Dorcas Street South Melbourne VIC 3205
BEN050	Bendigo and Adelaide Bank	Deceased Customers Bendigo & Adelaide Bank Deceased Estates PO Box 480 Bendigo VIC 3552 Incorrect third party accounts Bendigo & Adelaide Bank Servicing – Account Information PO Box 1048 Adelaide SA 5001
BKW060	Bank of Western Australia (BankWest)	All enquiries Bank of Western Australia Perth Processing Centre GPO BOX E237 Perth WA 6001
CTB021	Commonwealth Bank	All enquiries Commonwealth Bank of Australia PO Box 492 Lidcombe NSW 1825
HBA020	HSBC Bank Australia Ltd	All enquiries HSBC Bank Australia Ltd The Manager – Customer Account Services GPO BOX 5302 Sydney NSW 2001
NAB020	National Australia Bank	All enquiries The Proper Officer National Australia Bank Ltd Level 28, 395 Bourke St Melbourne VIC 3000
STG020	St George Bank	Deceased Customers St George Bank c/o Westpac Estate Management IBN6 1 King St Concord West NSW 2138 Incorrect third party accounts St George Bank – Invalid Account Processing c/o Westpac 1 King St Concord West NSW 2138
SUN040	Suncorp Bank	All enquiries Suncorp Bank – National Processing Centre GPO BOX 288 Brisbane QLD 4001
WBC020	Westpac Banking Corporation	Deceased Customers Westpac Estate Management IBN6 Level 32, (A3) Tower 8, Parramatta Square 10 Darcy Street Parramatta NSW 2150 Incorrect third party accounts Westpac – Invalid Account Processing Level 32, (A3) Tower 8, Parramatta Square 10 Darcy Street Parramatta NSW 2150

Centrelink Payment Support Team (CPST)

For Centrelink payment support from CPST:

Go to mySupport. In the search bar, enter 'Support when assisting' and select the most appropriate Support Offering based on the life event. For example, for Age Pension (AGE) select the offering Support when assisting ageing customers.

CPST Support Offerings for Life Event/s:

Support when assisting ageing customers
Support when assisting customers in a crisis or an emergency
Support when assisting customers who are looking for work
Support when assisting customers with health and disability
Support when assisting families
Support when assisting students

For articles:

Go to mySupport and search:

Valid reasons to call the urgent escalation channel
How to escalate a mySupport ticket

Intranet links

mySupport

Stop Customer Payment webform

Level 2 Policy Help Desk

Income Management Policy Helpdesk webform

Select the 'Level 2 Income Management Policy Helpdesk' webform from the Related links on the Income Management intranet page.

Operational Information

Request the return of a payment made to an incorrect recipient 103-04040110

Financial Institutions with Processing Centres

Centrelink Payment Support Team (CPST)

Intranet links

Income Management Policy Helpdesk webform