Reissuing a group payment paid to an organisation in error 103-04040120
Expand allThis document outlines how to reissue a group payment to a customer who has vacated an organisation (for example, aged care facility, disability enterprise, Protective Office), if their payment has been paid to the organisation in error or the customer has died. Services Australia can organise to pay the customer and recover the amount from the organisation.
Adjustments
An adjustment is to be recorded against an organisation where a pensioner has:
- died and an instalment of pension has been paid to the organisation after death, or
- been underpaid as a result of a payment being incorrectly paid to an organisation
Adjustments can be recorded for either of these reasons and at any time during the pension fortnight. The adjustments will be amalgamated and deducted from the money due to the organisation at the next group payment bulk strip (Entitlement period end date code B). Most commonly, adjustments would need to be recorded against an organisation when:
- a customer leaves an organisation before the pension payday but the customer's pension was still paid to the organisation
- a customer dies and the money is still paid to the organisation after death
- where a pension is paid to a group payment organisation in error
Note: some organisations may prefer to manually return the payments by Electronic Funds Transfer (EFT), rather than having their group payments adjusted.
Related links
Group payment schedules and payments to institutions
Requesting refunds for payments made after death of customer