Assessing and coding weekly payments 103-05010010
Expand allThis document explains how to assess and code weekly payments for a customer.
Staff roles
Service Officers who have completed the weekly payment training will:
- assess a customer’s eligibility for weekly payments
- code a decision to grant, reject or stop weekly payments
All Service Officers are to:
- answer general enquiries about weekly payments and eligibility criteria
- identify customers who may benefit from weekly payments
- transfer calls to the relevant Urgent Payment queue if the customer asks to start, stop or review weekly payments
Service offer
See Weekly payments for information about:
- the broader service offer to consider
- customers who may benefit from weekly payments
- eligibility criteria and eligible payments
Related links
Changing Entitlement Period End Dates (EPED)
Offsetting Family Tax Benefit, Double Orphan Pension and Carer Allowance