Assessing and coding weekly payments 103-05010010
Expand allThis document explains how to assess and code weekly payments for a customer.
Staff roles
Service Officers who have completed the weekly payment training will:
- assess a customer’s eligibility for weekly payments
- code a decision to grant, reject or stop weekly payments
All Service Officers are to:
- answer general enquiries about weekly payments and eligibility criteria
- identify customers who may benefit from weekly payments
- transfer calls to the relevant Urgent Payment queue if the customer asks to start, stop or review weekly payments
Service offer
See Weekly payments for information about:
- the broader service offer to consider
- customers who may benefit from weekly payments
- eligibility criteria and eligible payments
Related links
Changing Entitlement Period End Dates (EPED)
Offsetting Family Tax Benefit, Double Orphan Pension and Carer Allowance
Budgeting options for customers
Procedures for arranging withholdings to recover debts