Centrepay deduction is not received or is incorrect 103-09030070
Expand allThis document outlines the action to be taken when a customer, or a Business, advises that a Centrepay deduction was not received or is incorrect.
Incorrect deduction
A customer or Centrepay business may advise that a Centrepay deduction is incorrect. There could be a number of reasons for this, including the deduction was:
- sent to the wrong business
- coded on the incorrect customer record
- for the wrong amount
- not cancelled when requested
- duplicated, or
- not delivered
Where an overpayment of a Centrepay deduction has occurred, the process to follow will depend on whether Services Australia, the customer or the business is responsible for the error.
Centrepay deduction not received
A customer or Centrepay business advises that the business has not received a deduction that is showing on the customer's record as being paid. This will require investigation to make sure all details such as the account number, are correct.
The Resources page contains a link to the Services Australia website for the Centrepay Policy and Terms, the Centrepay Procedural Guide for Business and a link to Office Locator.
Related links
Centrepay overpayment recovery
Starting, changing and cancelling a Centrepay deduction at the request of a customer
Starting, changing or cancelling a Centrepay deduction at the request of a business