Approved text for custom text Fast Notes
Table 1: for Geelong 24x7 team only.
Extra details field | Body of Fast Note |
Accessible Letters BRAILLE | Letter <LETTER CODE> dated DDMMYYYY reformatted to Braille. Sent to Vision Australia on DDMMYYYY. |
Accessible Letters CD | Letter <LETTER CODE> dated DDMMYYYY reformatted to CD and forwarded to Customer. |
Accessible Letters LARGE FONT | Letter <LETTER CODE> dated DDMMYYYY reformatted to Large Font and forwarded to Customer. |
Accessible Letters TELEPHONE | Phoned Customer on <NUMBER> DDMMYYYY at HH:MM and read letter <LETTER CODE> dated DDMMYYYY. Original letter forwarded to home address. |
Accessible Letters FAIL2CONT | 1st Unsuccessful contact to <NUMBER> on DDMMYYYY at HH:MM to read letter <LETTER CODE> dated DDMMYYYY. *Left msg will call back later or customer can call 132-XXX *2nd Unsuccessful contact DDMMYYYY at HH:MM (next day) to read letter <LETTER CODE> dated DDMMYYYY, original letter forwarded to residential address. |
Accessible Let-Deceased no Executor | Form <FORMCODE> dated DDMMYYYY Customer is deceased. Letter is unable to be forwarded to Executor address as none provided. Letter will be securely destroyed. |
Accessible Let-Sent2Executor | Letter <LETTER CODE> dated DDMMYYYY. Customers is deceased and an executor is on record. Documents will be sent to the executor. Original documents sent to the executor through normal Australia Post. Envelope addressed to - (insert executor's name and address) |
Accessible CC Forwarded | CC with expiry date DDMMYYYY has been forwarded to customer's home address on DDMMYYYY. CCIS Updated so future cards posted to home address. |
Accessible CC Re-Issued | CC with expiry date DDMMYYYY has been re-issued to customer's home address on DDMMYYYY. CCIS Updated so future cards posted to home address. |
Accessible Letter - RTS | DD/MM/YYYY ACCESSIBLE.LETTERS received documents from Decipha that were marked RTS. Documents Received: Letter <LETTER CODE> dated DDMMYYYY and Reformatted copy of same letter. Customer address is the same as on the returned mail document so it has not been resent. Original and Reformatted Letter will be securely destroyed. A digital copy of the letter can be located on the HS screen - History ID <A123456789> |
Contact details
Accessible Letters Manager for invoicing and postal address only
Services Australia website
Forms
Phone us, see:
- Centrelink older Australians line, and
- Disability, sickness and carers Line
Email and Letter Templates
Table 2: templates for letters and emails.
Communication category | Template/ Example |
Braille letters email template | Subject line: - XX Accessible Letters to be formatted to braille ddmmyyyy
- Note: change the XX at the beginning to the number of letters being sent by mail
- Change the ddmmyyyy to the date being sent
Email Body: Please find attached letters to be converted to braille. We have sent the XX original copies via express post today. Tracking Number/s for original letters and unsealed envelopes: xxxxxxxxxxxx xxxxxxxxxxxx Regards Accessible Letter Team Services Australia Note: - XX - change to the number of letters being sent
- xxxxxxxxxxxx - Change to the tracking number from the express post envelope
Attachments - Attach the reformatted letters to the email
Send: OFFICIAL: SENSITIVE |
Letter example | Reference: XXX XXX XXX NAME ADDRESS ADDRESS DATE Your Age Pension During the last financial year you were in receipt of a payment from Centrelink. The details of your payments are Age Pension/Disability Support Pension (Blind) from DATE to DATE You may be entitled to a Medicare Levy exemption or partial reduction in the levy for the above period. Note: delete the incorrect payment type. |
File paths for letter templates and saved information
Table 3: this table provides a description of file paths for letter templates.
Types of templates | File paths |
Letter templates | R:\VIC\GEELONG-13- Malop\Geelong_Accessible_Letters\ReformattingTemplates\Large font R:\VIC\GEELONG-13-Malop\Geelong_Accessible_Letters\ReformattingTemplates\CD R:\VIC\GEELONG-13-Malop\Geelong_Accessible_Letters\ReformattingTemplates\Braille |
Accessible letters register | R:\VIC\GEELONG-13-Malop\Geelong_Accessible_Letters |
Avery label templates | R:\VIC\GEELONG-13-Malop\Geelong_Accessible_Letters\Avery Templates |
New letter templates | R:\VIC\GEELONG-13-Malop\Geelong_Accessible_Letters\ReformattingTemplates |
Braille invoicing Vision Australia | R:\VIC\GEELONG-13-Malop\Geelong_Accessible_Letters\Admin |
Basic CD template | R:\VIC\GEELONG-13-Malop\Geelong_Accessible_Letters\ReformattingTemplates\CD |
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