Handling claims for Essential Medical Equipment Payment (EMEP) received at Medicare service centres 008-01040070

Check form for:

• Name
• Address
• Phone number/s including mobile
• Signature

Is there information missing?

• Yes, ask the applicant to complete the missing information, then go to Step 2
• No, go to Step 2

Has the applicant provided the required original supporting documentation?

Note:

• Documents can include proof of medical needs and Identity Confirmation
• For applications from carers, Identity Confirmation is required for both the applicant and carer
• Yes, advise the applicant their claim will be sent for processing
• No, advise the applicant their claim will be sent for processing and they will be contacted and asked to provide further information

Photocopy the application form and any supporting documentation onto single sided prints.

Note:

• Photocopy each supporting document separately. If there is information on both sides of the document, photocopy each side. Do not include different pieces of information on the same photocopied document.
• Include both sides of the applicant's driver's license.

Return the originals to the applicant.

Complete fax cover sheet (available on the Resources page) with the applicant's Customer Reference Number if known and purpose of faxed documentation.

Fax the cover sheet and customer's paperwork to the Centrelink Business Hotline at 1300 786 102.

Note: the documentation must be faxed at the time of receipt.

Batch store the applicant's paperwork adhering to Medicare Records Management cash claims requirements.