This document explains the process of how to locate and action Disability Medical Assessment (DMA) work items in Customer First's Workload Management System (WMS).
Locating and actioning DMA work items
This table describes how to locate Disability Medical Assessment (DMA) work items in Customer First's Workload Management System (WMS), and how to action them.
|
Step |
Action |
|
1 |
Locate Disability Medical Assessment (DMA) work item + Read more ...
In Customer First:
-
from the Navigation Menu, select Inbox
-
select Show Search Fields
|
|
2 |
Search for work item + Read more ...
Insert the following search criteria:
-
Search type: Work Management
-
Assigned to: Me
-
Select the Search button to show all DMA referral work items that require action. Possible are:
-
ZGCD_INCOMPLETE, - Claimant’s DMA Referral was unable to be automatically generated and manual action is required
-
ZGCD_CANNOT_CONTACT –Individual is unable to be contacted in order to schedule a DMA appointment
-
ZGCD_DISABILITY_ASSM - DMA Report has been submitted and is ready for action
-
ZGCD_REPORT_RETURN - GCD has requested the DMA report be returned to them for further action
-
ZGCD_FAILED_TO_PART - Individual has failed to participate in the Disability Medical Assessment
-
ZGCD_FAILED_TO_ATTEND - Individual has failed to attend 2 DMA appointments
-
ZGCD_INCOMPLETE_OWN
-
ZGCD_CNNT_CNTACT_OWN
-
ZGCD_FAILED_ATT_OWN
-
ZGCD_FAILED_PART_OWN
-
ZGCD_DISY_ASSM_OWN
-
ZGCD_RPT_RETURN_OWN
-
Select the work item by clicking on the grey box next to the work item. The Disability Medical Assessment Activity screen is displayed
|
|
3 |
Action work item + Read more ...
|
Expand all