Verification of Mobility Allowance (MOB) activities 008-09050030

For a customer to be eligible for Mobility Allowance (MOB), they must meet the basic criteria for eligibility for Mobility Allowance (MOB).

When a customer claims MOB, they must provide documents to support their claim, such as:

• an enrolment record, or a letter from the training organisation, showing the number of hours the person is undertaking training
• details of employment, voluntary work or self-employment including payslips or a letter from the employer, or accountant if self-employed, to confirm the number of hours worked over a 2 or 4 week period
• evidence of job search activities if they do not have a Job Plan. For example, for volunteer job seekers not receiving an income support payment, accessing Workforce Australia Online

If the customer has claimed online, supporting documentation is requested upon claim submission, within the Forms and Documents Required section. Supporting documentation is uploaded via the Upload documents link on the same screen.

If the customer is unable to verify they are:

• working or undertaking looking for work activities, an MA005(E)M is issued as part of the claim process. It requests employment details to be verified by the customer, employer, or job search activities verified by the provider
• undertaking vocational training, an MA005(T)M is issued as part of the claim process and requests training details to be verified by the customer or training organisation

Claims for MOB cannot be granted until verification is provided. Once completed, the customer can lodge the form by post, Upload documents online or at a service centre.

MOB may be payable to customers at one of two rates, the standard rate or the higher rate. For a customer to be eligible, they must meet the qualification for MOB.

Payment at the higher rate is not available for study and training unless the study or training is under a Job Plan with an Employment Services Provider.