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Customers with disabilities or medical conditions 008-18052200

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This document outlines information to provide an awareness for Service Officers about people with disabilities, the issues that they face and provision of a high level of customer service to them.

Disabilities and medical conditions

Service Officers should be aware of the disabilities and medical conditions that may impact customers including:

  • Musculoskeletal conditions
  • Mental health conditions
  • Intellectual impairments
  • Human immunodeficiency virus (HIV)/ Acquired immune deficiency syndrome (AIDS)
  • Acquired brain impairment
  • Vision and hearing impairments
  • Childhood disabilities
  • Common medical conditions for aged customers

Eligibility criteria for participation with Disability Employment Services (DES)

Australian Disability Enterprises (ADE) referrals

Supported Wage System (SWS)

Eligibility and Claiming Disability Support Pension (DSP)

Mobility Allowance (MOB)

Sickness Allowance (SA)

Carer Payment (CP)

Carer Allowance (CA)

Continence Aids Payment Scheme (CAPS)

Identifying a package of services for vision impaired customers