Non-attendance at Job Capacity Assessments (JCA) appointments 008-25022123
Expand allThis document provides an overview of JCA and details about the appropriate action(s) to take if a customer does not attend a scheduled appointment.
JCA appointments
Assessors must conduct a JCA to assess a customer's level of functional impairment and work capacity for a disability or medical condition(s).
See Job Capacity Assessments (JCA) for more details about:
- what is in a JCA assessment report
- assessment formats, and
- when the customer needs a JCA
Customer fails to attend scheduled JCA appointment
When a customer fails to attend a phone, face to face or video conferencing JCA appointment, the Assessor must consider:
- if the customer is remote
- if the format can be changed to a file assessment
- if the customer is not remote, or when the format cannot be changed to a file assessment, a second JCA appointment will be booked
If a customer fails to attend a second JCA appointment, the assessor may finalise the referral as Unable to Complete (UTC) (see the Process page for more details).
The Resources page contains a link to forms.
Related Links
Job Capacity Assessments (JCA)
Creating, reviewing and deleting documents (including Fast Notes and DOA DOCs)
Assessing Continuing Inability to Work (CITW)
Program of Support (POS) requirements for Disability Support Pension (DSP)