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First contact about a decision and the internal review process 109-03000000

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Add the course number to the Search for Learning field on the SuccessFactors > Learning page:

All staff to complete:

  • CLK01251 - The Internal Review Process

Staff undertaking the Subject Matter Expert (SME) role must also complete:

  • CLK01252 - The SME role in Internal Review

To undertake the SME role, Service Officers must complete the eLearning courses above and be recognised as SMEs by team leaders or line managers. Line manager approval must be obtained before participating in the eLearning courses.