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Initial contact by a self-employed customer or a farmer 002-01010000

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This document outlines information available to help customers who contact about claiming a payment or service from Services Australia due to being self-employed or a farmer.

Making a claim

Appropriate payments and services should be identified for customers to claim based on their circumstances.

Customers should be invited to lodge claims for payments even if there is doubt about their eligibility to that payment.

Contents

Initial contact by a farmer planning for retirement

Identifying a package of services for self-employed customers

Employer registration for Parental Leave Pay (PPL)

Accepting and disclosing information regarding trusts and companies

Farm Household Allowance (FHA)

Identifying a package of services for rural customers

Unemployed due to a major business closure or disruption

Authenticating an employer